Freshdesk Link To Knowledge Base – effortless omnichannel service

So we are talking about…Freshdesk Link To Knowledge Base…you can use freshdesk for customer support so let’s get started first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you sign up you’re gon na get started and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone email social media chat or types and listed below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and listed below that you have your client fulfillment and you can see the percentage of favorable responses or unfavorable actions even neutral responses and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your option tab is a general sort of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk Link To Knowledge Base support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your services tab and below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Link To Knowledge Base

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can see the progress or the details of a particular staff member or a group member and below that you can see your various channels of communication you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can also set what type of inquiry it is so what kind of question it is you can also appoint a particular agent to this question so you can just add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you require to provide to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds details gifts and vouchers and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk actually supplies is producing groups so if you click on groups in the admin area you can create various groups for various purposes so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually appointed myself in this group and that person could define their function and make them the leader of this type of billing ticket other than that you can also assign various in the group section you can likewise appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you men in the next video Freshdesk Link To Knowledge Base

 

 

Freshdesk Link To Knowledge Base – effortless omnichannel service

So we are talking about…Freshdesk Link To Knowledge Base…you can use freshdesk for customer care so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na start and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can include your language whatever type of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and below that you can include your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a great pattern and listed below that you have your client fulfillment and you can see the percentage of positive reactions or unfavorable responses even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your service tab is a basic type of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Link To Knowledge Base support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Link To Knowledge Base

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of development you have actually made what turning points that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of question it is you can also designate a specific agent to this question so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have responded to this client you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic starting with us orders and refunds info gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will delivery take that’s a question that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply choose this ticket clearly the concern is various however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a client concern and you can just place that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is a very simple formula for your representatives to follow so they can quickly respond to emails so another excellent function that freshdesk really provides is creating groups so if you click on groups in the admin area you can develop various groups for various purposes so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this type of billing ticket aside from that you can also assign different in the group section you can likewise appoint different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a specific circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Link To Knowledge Base