Freshdesk Live Demo – effortless omnichannel service

So we are talking about…Freshdesk Live Demo…you can use freshdesk for customer service so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na start and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone email social networks chat or kinds and below that you can include your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and below that you have your consumer complete satisfaction and you can see the portion of favorable reactions or negative reactions even neutral actions and the total responses that you have gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your services tab so your solution tab is a basic kind of information tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Live Demo support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your services tab and below the options tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Live Demo

see on the right side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and below that you can see your different channels of communication you can likewise view your workflow and what sort of development you have actually made what milestones that you have reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can also set what kind of query it is so what type of concern it is you can also assign a specific agent to this query so you can just add a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send that and now i have replied to this client you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is various however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk really offers is creating groups so if you click groups in the admin area you can develop various groups for different purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group which person could define their role and make them the leader of this sort of billing ticket other than that you can also appoint different in the group section you can also assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Live Demo

 

 

Freshdesk Live Demo – effortless omnichannel service

So we are talking about…Freshdesk Live Demo…you can use freshdesk for client service so let’s start first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get going and that will pack your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social networks chat or kinds and below that you can add your client support email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your client satisfaction and you can see the percentage of unfavorable actions or positive reactions even neutral reactions and the total actions that you have received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Live Demo support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your services tab and below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Live Demo

see on the right side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the development or the details of a specific employee or a group member and below that you can see your different channels of interaction you can also view your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of inquiry it is so what type of question it is you can likewise designate a particular agent to this query so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this client you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of action you need to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have general starting with us refunds and orders details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket undoubtedly the concern is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written details into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly supplies is creating groups so if you click groups in the admin area you can produce different groups for various purposes so if a ticket and a concern is related to billing you can designate a group member so over here i’ve appointed myself in this group which person might define their role and make them the leader of this type of billing ticket aside from that you can also designate various in the group section you can likewise designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Live Demo