Freshdesk Load Balanced – effortless omnichannel service

So we are talking about…Freshdesk Load Balanced…you can utilize freshdesk for customer care so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can verify your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted via phone e-mail social media chat or types and below that you can add your customer assistance email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice pattern and below that you have your consumer complete satisfaction and you can see the portion of positive responses or negative responses even neutral reactions and the overall reactions that you have gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your services tab so your option tab is a basic type of info tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Load Balanced support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Load Balanced

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can see the progress or the details of a particular staff member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what kind of progress you have actually made what turning points that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what kind of question it is you can also designate a specific representative to this inquiry so you can just add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have responded to this customer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you need to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic beginning with us refunds and orders information gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a client question and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to e-mails so another great function that freshdesk really offers is creating groups so if you click groups in the admin area you can produce different groups for different functions so if a concern and a ticket is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket besides that you can likewise assign various in the group area you can likewise assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll catch you guys in the next video Freshdesk Load Balanced

 

 

Freshdesk Load Balanced – effortless omnichannel service

So we are talking about…Freshdesk Load Balanced…you can use freshdesk for customer care so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na get going and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be contacted through phone e-mail social media chat or types and below that you can add your customer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a great pattern and listed below that you have your client satisfaction and you can see the portion of favorable actions or unfavorable reactions even neutral responses and the total responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your service tab is a general kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Load Balanced support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Load Balanced

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have made what turning points that you have actually reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of inquiry it is so what type of concern it is you can also assign a particular representative to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you require to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds information gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is often asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is different however i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended services and you can see different articles that are a pre-written answer to a customer question and you can simply insert that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another great feature that freshdesk truly offers is producing groups so if you click on groups in the admin area you can produce different groups for various purposes so if a ticket and a problem is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this sort of billing ticket other than that you can also assign various in the group area you can also appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Load Balanced