Freshdesk Login Ama – effortless omnichannel service

So we are talking about…Freshdesk Login Ama…you can utilize freshdesk for customer support so let’s begin first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na start which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and below that you can see you can include your language whatever type of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called via phone email social networks chat or kinds and below that you can include your customer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a good pattern and below that you have your consumer fulfillment and you can see the portion of unfavorable actions or favorable reactions even neutral responses and the overall reactions that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and business so you can view those whichever way that you have contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Login Ama support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Login Ama

see on the ideal side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the details of a certain team member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can likewise set what type of question it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have responded to this client you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a question that is often asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another great function that freshdesk really supplies is creating groups so if you click groups in the admin section you can produce various groups for various purposes so if a problem and a ticket is related to billing you can designate a group member so over here i’ve designated myself in this group which individual might define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can likewise assign various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Login Ama

 

 

Freshdesk Login Ama – effortless omnichannel service

So we are talking about…Freshdesk Login Ama…you can utilize freshdesk for customer service so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na begin and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone email social media chat or kinds and below that you can add your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a nice pattern and listed below that you have your consumer complete satisfaction and you can see the percentage of favorable actions or unfavorable responses even neutral actions and the total actions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have contacted individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Login Ama support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of various you will discover it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Login Ama

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance support operation and your basic account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have made what milestones that you have reached and how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of question it is you can likewise assign a specific representative to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually basic beginning with us orders and refunds info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket certainly the concern is various but i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click suggested solutions and you can see different articles that are a pre-written answer to a client question and you can just insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk really supplies is developing groups so if you click groups in the admin area you can create different groups for various purposes so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that person might specify their function and make them the leader of this sort of billing ticket other than that you can likewise assign different in the group area you can likewise designate various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Login Ama