Freshdesk Logo Transparent – effortless omnichannel service

So we are talking about…Freshdesk Logo Transparent…you can utilize freshdesk for customer support so let’s begin first of all you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as soon as you register you’re gon na start which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your email and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be contacted via phone e-mail social media chat or kinds and listed below that you can include your customer assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer satisfaction and you can see the portion of negative reactions or positive actions even neutral responses and the total actions that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a nice little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general kind of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Logo Transparent support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your options tab and below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Logo Transparent

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can view the development or the details of a certain staff member or a group member and listed below that you can see your various channels of communication you can likewise see your workflow and what kind of development you have made what milestones that you have actually reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can change its status you can set its concern and you can likewise set what sort of query it is so what kind of concern it is you can also appoint a specific representative to this query so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have general starting with us refunds and orders information presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is various but i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested solutions and you can see various articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another great function that freshdesk truly offers is developing groups so if you click groups in the admin area you can create different groups for various functions so if a ticket and a problem is associated with billing you can appoint a group member so over here i’ve appointed myself in this group and that individual might define their function and make them the leader of this sort of billing ticket aside from that you can likewise appoint different in the group section you can also assign different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Logo Transparent

 

 

Freshdesk Logo Transparent – effortless omnichannel service

So we are talking about…Freshdesk Logo Transparent…you can use freshdesk for customer service so let’s get started first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you register you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be called by means of phone email social media chat or types and listed below that you can add your client assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your client complete satisfaction and you can see the portion of positive actions or negative actions even neutral responses and the overall responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a good little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account information that you have about them below that you have your options tab so your service tab is a basic type of info tab which enables you to view your email marketing your legal requirements

Get Freshdesk Logo Transparent support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general overview of how many tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Logo Transparent

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much performance each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what kind of question it is you can likewise assign a specific agent to this query so you can simply include a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s instantly going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually replied to this consumer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the concern is various however i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned forms so you’re going to click suggested options and you can see various short articles that are a pre-written answer to a client question and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can easily react to e-mails so another great feature that freshdesk really offers is creating groups so if you click on groups in the admin section you can produce different groups for various functions so if a ticket and an issue is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual might define their role and make them the leader of this sort of billing ticket aside from that you can also appoint different in the group area you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Logo Transparent