Freshdesk Logowanie – effortless omnichannel service

So we are talking about…Freshdesk Logowanie…you can utilize freshdesk for client service so let’s get started first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na begin which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your email and below that you can see you can include your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social networks chat or forms and below that you can include your consumer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

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unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and listed below that you have your customer complete satisfaction and you can see the percentage of positive actions or negative actions even neutral actions and the overall actions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of info tab which permits you to view your email marketing your legal requirements

Get Freshdesk Logowanie support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the options tab you have your reports and analytics reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Logowanie

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your general account settings over here you can see the progress or the information of a specific team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what type of progress you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what type of question it is you can also designate a specific representative to this inquiry so you can simply include a note generally reply

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tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this client you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders information gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will delivery take that’s a question that is often asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click recommended services and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk truly provides is developing groups so if you click groups in the admin section you can create various groups for different purposes so if a ticket and an issue is related to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could specify their function and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group area you can likewise assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you people in the next video Freshdesk Logowanie

https://www.youtube.com/watch?v=mV0HJR8nodA

 

 

Freshdesk Logowanie – effortless omnichannel service

So we are talking about…Freshdesk Logowanie…you can utilize freshdesk for customer support so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as soon as you register you’re gon na start which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can upgrade those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone email social networks chat or forms and below that you can add your consumer support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and listed below that you have your consumer satisfaction and you can see the percentage of unfavorable responses or positive actions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have called people you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic kind of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Logowanie support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Logowanie

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a particular team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what type of question it is you can likewise appoint a particular agent to this inquiry so you can simply include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this consumer you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you need to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have basic getting going with us refunds and orders details gifts and discount coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see how long will delivery take that’s a question that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket obviously the question is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see various articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another terrific feature that freshdesk really supplies is producing groups so if you click on groups in the admin section you can create different groups for various functions so if a ticket and a concern is associated with billing you can assign a group member so over here i have actually designated myself in this group which individual could specify their function and make them the leader of this type of billing ticket besides that you can likewise assign various in the group area you can likewise assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a specific scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Logowanie