Freshdesk Macro Usage 30 Days – effortless omnichannel service

So we are talking about…Freshdesk Macro Usage 30 Days…you can use freshdesk for customer service so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na get started which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or kinds and listed below that you can include your customer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a nice trend and listed below that you have your client satisfaction and you can see the portion of favorable reactions or unfavorable responses even neutral reactions and the total actions that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which permits you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Macro Usage 30 Days

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can likewise see your workflow and what type of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what type of inquiry it is so what type of question it is you can also appoint a particular agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send out that and now i have actually replied to this consumer you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see different posts that are a pre-written answer to a client concern and you can just place that pre-written information into your action and send it without having to

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retype the very same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk truly provides is producing groups so if you click on groups in the admin area you can produce various groups for different functions so if a ticket and a problem is associated with billing you can appoint a group member so over here i have actually appointed myself in this group and that individual could specify their function and make them the leader of this type of billing ticket other than that you can likewise appoint different in the group area you can also assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you men in the next video Freshdesk Macro Usage 30 Days