Freshdesk Mmint – effortless omnichannel service

So we are talking about…Freshdesk Mmint…you can use freshdesk for client service so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na begin which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called via phone email social networks chat or types and below that you can include your client assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of negative responses or positive reactions even neutral responses and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them listed below that you have your services tab so your solution tab is a general sort of details tab which enables you to view your email marketing your legal requirements

Get Freshdesk Mmint support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your services tab and below the services tab you have your analytics and reports reports are the standard general overview of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Mmint

see on the ideal side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what sort of progress you have made what milestones that you have actually reached and how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its priority and you can likewise set what type of inquiry it is so what type of concern it is you can also appoint a specific agent to this question so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send out that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general starting with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will shipment take that’s a concern that is typically asked you can just release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is various however i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned kinds so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another excellent feature that freshdesk actually provides is producing groups so if you click groups in the admin area you can develop different groups for various purposes so if a ticket and an issue is associated with billing you can assign a group member so over here i have actually appointed myself in this group which person could specify their function and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group section you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Mmint

 

 

Freshdesk Mmint – effortless omnichannel service

So we are talking about…Freshdesk Mmint…you can utilize freshdesk for customer care so let’s get started first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na get started which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can include your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called through phone e-mail social networks chat or forms and listed below that you can include your client assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a good pattern and listed below that you have your client complete satisfaction and you can see the portion of negative reactions or favorable reactions even neutral responses and the total reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and business so you can view those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your options tab so your option tab is a general sort of details tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Mmint support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your options tab and below the options tab you have your reports and analytics reports are the basic general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Mmint

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the progress or the information of a particular staff member or a group member and below that you can see your different channels of interaction you can also see your workflow and what kind of development you have actually made what milestones that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can alter its status you can set its concern and you can also set what sort of inquiry it is so what kind of question it is you can likewise designate a particular representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you require to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting going with us orders and refunds details gifts and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various but i’m simply choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another great feature that freshdesk really offers is producing groups so if you click groups in the admin section you can develop different groups for various functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group which individual could specify their function and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group section you can likewise designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a particular scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you men in the next video Freshdesk Mmint