Freshdesk Multi Tenant – effortless omnichannel service

So we are talking about…Freshdesk Multi Tenant…you can utilize freshdesk for customer support so let’s get started first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na start which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called via phone email social networks chat or kinds and listed below that you can add your customer support e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and below that you have your consumer fulfillment and you can see the percentage of unfavorable reactions or positive responses even neutral responses and the total actions that you have received on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have contacted people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your solution tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Multi Tenant support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your services tab and below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Multi Tenant

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and below that you can see your different channels of communication you can also view your workflow and what kind of progress you have actually made what milestones that you have reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of query it is so what type of concern it is you can also designate a particular representative to this question so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have replied to this consumer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a concern that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see various articles that are a pre-written answer to a client concern and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk truly supplies is creating groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and a problem is connected to billing you can assign a group member so over here i have actually appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket besides that you can also appoint various in the group section you can likewise assign different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have raised a specific scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Multi Tenant

 

 

Freshdesk Multi Tenant – effortless omnichannel service

So we are talking about…Freshdesk Multi Tenant…you can use freshdesk for customer service so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get going which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can add your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or forms and listed below that you can add your customer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the percentage of negative responses or positive responses even neutral responses and the total responses that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Multi Tenant support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Multi Tenant

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a specific employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have made what turning points that you have reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of question it is so what type of concern it is you can also assign a specific representative to this question so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have replied to this client you can also delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of reaction you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general starting with us refunds and orders details gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a concern that is often asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket clearly the concern is various however i’m simply selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested options and canned forms so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer question and you can just place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly react to emails so another excellent function that freshdesk actually offers is creating groups so if you click groups in the admin section you can create various groups for various purposes so if a ticket and a problem is related to billing you can appoint a group member so over here i have actually designated myself in this group and that person could define their function and make them the leader of this kind of billing ticket besides that you can likewise appoint various in the group area you can likewise designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Multi Tenant