Freshdesk New Ticket Widget – effortless omnichannel service

So we are talking about…Freshdesk New Ticket Widget…you can use freshdesk for customer service so let’s start to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you register you’re gon na get started and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your email and below that you can see you can add your language whatever kind of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called via phone email social networks chat or types and below that you can include your client assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and below that you have your consumer fulfillment and you can see the percentage of favorable reactions or negative responses even neutral responses and the total actions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up listed below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your option tab is a basic kind of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk New Ticket Widget support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of miscellaneous you will find it in your services tab and below the services tab you have your reports and analytics reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk New Ticket Widget

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a particular employee or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have made what milestones that you have actually reached and how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what kind of query it is so what kind of concern it is you can also appoint a particular representative to this inquiry so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this customer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting going with us refunds and orders information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will delivery take that’s a question that is typically asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket clearly the question is various however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned types so you’re going to click recommended services and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk actually provides is producing groups so if you click on groups in the admin area you can develop various groups for different purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket other than that you can likewise appoint different in the group area you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and handy and i’ll capture you people in the next video Freshdesk New Ticket Widget

 

 

Freshdesk New Ticket Widget – effortless omnichannel service

So we are talking about…Freshdesk New Ticket Widget…you can use freshdesk for customer service so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na get going which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone email social media chat or kinds and below that you can add your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a good trend and listed below that you have your client satisfaction and you can see the portion of negative responses or favorable responses even neutral reactions and the overall responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your options tab so your solution tab is a general sort of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk New Ticket Widget support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will discover it in your services tab and listed below the solutions tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk New Ticket Widget

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can see the progress or the information of a particular staff member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of progress you have made what milestones that you have actually reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what type of ticket this is you can change its status you can set its priority and you can also set what kind of question it is so what type of question it is you can also designate a particular representative to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m just going to send out that and now i have responded to this consumer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of response you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the categories you have general starting with us orders and refunds information presents and coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a question that is often asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended solutions and you can see various posts that are a pre-written answer to a client question and you can simply insert that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk truly offers is producing groups so if you click on groups in the admin section you can develop different groups for various purposes so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve assigned myself in this group which person could specify their function and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group area you can likewise assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk New Ticket Widget