Freshdesk Nova – effortless omnichannel service

So we are talking about…Freshdesk Nova…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your assistance channel so how you can be called via phone e-mail social media chat or kinds and listed below that you can add your customer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your client complete satisfaction and you can see the portion of unfavorable reactions or positive reactions even neutral reactions and the overall responses that you have gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which permits you to see your email marketing your legal requirements

Get Freshdesk Nova support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your options tab and below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Nova

see on the right side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the information of a particular employee or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have actually made what milestones that you have reached and just how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of inquiry it is so what type of question it is you can also assign a particular representative to this inquiry so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have replied to this client you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general getting going with us orders and refunds information presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see how long will delivery take that’s a concern that is typically asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is different however i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned types so you’re going to click suggested options and you can see different short articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of responses again and again so this is an extremely easy formula for your representatives to follow so they can quickly respond to e-mails so another great function that freshdesk truly supplies is creating groups so if you click on groups in the admin section you can produce various groups for various purposes so if a concern and a ticket is related to billing you can designate a group member so over here i have actually assigned myself in this group and that person might specify their role and make them the leader of this kind of billing ticket aside from that you can likewise assign various in the group section you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have elevated a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll capture you people in the next video Freshdesk Nova

 

 

Freshdesk Nova – effortless omnichannel service

So we are talking about…Freshdesk Nova…you can use freshdesk for customer service so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you sign up you’re gon na start which will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your e-mail and listed below that you can see you can add your language whatever type of language you want on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone e-mail social networks chat or kinds and below that you can include your consumer support email so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your client satisfaction and you can see the portion of positive responses or unfavorable reactions even neutral reactions and the overall responses that you have actually received on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your option tab is a basic kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Nova support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general introduction of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Nova

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance support operation and your general account settings over here you can view the development or the details of a certain team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what type of development you have actually made what turning points that you have reached and just how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what type of query it is so what kind of concern it is you can likewise designate a specific agent to this query so you can simply add a note generally reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have actually responded to this customer you can also erase your reactions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of action you need to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have basic getting started with us refunds and orders information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is various but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client question and you can just insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily respond to emails so another excellent function that freshdesk really supplies is producing groups so if you click on groups in the admin area you can develop various groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i’ve designated myself in this group and that person might specify their role and make them the leader of this sort of billing ticket other than that you can also designate various in the group area you can likewise assign different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have raised a certain scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll catch you guys in the next video Freshdesk Nova