Freshdesk Ops Twitter – effortless omnichannel service

So we are talking about…Freshdesk Ops Twitter…you can utilize freshdesk for client service so let’s start first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get going and that will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your e-mail and below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social media chat or forms and listed below that you can add your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your consumer fulfillment and you can see the percentage of favorable actions or negative reactions even neutral actions and the total reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever way that you have called people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a general sort of details tab which allows you to view your email marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Ops Twitter

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative productivity support operation and your general account settings over here you can view the development or the information of a certain team member or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have made what turning points that you have actually reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can also set what kind of inquiry it is so what type of question it is you can also assign a particular agent to this query so you can just include a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this customer you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of reaction you need to offer to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually general getting going with us orders and refunds info gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is often asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket obviously the concern is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a consumer question and you can just insert that pre-written details into your reaction and send it without needing to

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retype the same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can develop various groups for different purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually designated myself in this group and that individual might define their role and make them the leader of this type of billing ticket other than that you can likewise designate various in the group section you can likewise assign different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Ops Twitter