Freshdesk Options – effortless omnichannel service

So we are talking about…Freshdesk Options…you can utilize freshdesk for customer care so let’s get going first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your email and below that you can see you can include your language whatever type of language you desire on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted via phone email social media chat or types and listed below that you can add your consumer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your client satisfaction and you can see the percentage of unfavorable actions or favorable actions even neutral responses and the overall responses that you have gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your service tab is a basic sort of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Options support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Options

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your general account settings over here you can see the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of development you have made what turning points that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its priority and you can likewise set what kind of question it is so what kind of question it is you can likewise designate a specific agent to this inquiry so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this consumer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable type of reaction you require to offer to each of your customers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic starting with us orders and refunds info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will delivery take that’s a question that is often asked you can simply publish this draft and after that go back to ticketing i’m simply gon na as a sample just select this ticket certainly the concern is different but i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended options and canned forms so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk truly supplies is creating groups so if you click groups in the admin section you can create various groups for various purposes so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group and that person could specify their function and make them the leader of this type of billing ticket besides that you can also designate different in the group area you can also designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Options

 

 

Freshdesk Options – effortless omnichannel service

So we are talking about…Freshdesk Options…you can use freshdesk for client service so let’s get going first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get started and that will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone e-mail social media chat or forms and listed below that you can add your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

https://www.youtube.com/watch?v=xdgD77Sy_XY

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and below that you have your consumer satisfaction and you can see the portion of negative responses or favorable reactions even neutral actions and the total reactions that you have actually gotten on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your option tab is a general type of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Options support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Options

see on the ideal side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of development you have made what milestones that you have actually reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its concern and you can also set what sort of inquiry it is so what kind of question it is you can likewise designate a specific representative to this query so you can just add a note essentially reply

https://www.youtube.com/watch?v=zqs-hSg98Is

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of response you require to give to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general getting started with us refunds and orders info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is often asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different however i’m just choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned types so you’re going to click suggested options and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is an extremely simple formula for your agents to follow so they can easily react to e-mails so another great function that freshdesk actually supplies is producing groups so if you click groups in the admin section you can create different groups for different functions so if an issue and a ticket is connected to billing you can appoint a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this kind of billing ticket other than that you can also designate different in the group area you can also assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Options

https://www.youtube.com/watch?v=mV0HJR8nodA