Freshdesk Overview Video – effortless omnichannel service

So we are talking about…Freshdesk Overview Video…you can utilize freshdesk for customer support so let’s get started to begin with you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na get started and that will pack your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social networks chat or kinds and below that you can add your client assistance e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to show you a good trend and below that you have your customer fulfillment and you can see the percentage of unfavorable actions or positive reactions even neutral actions and the total reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your services tab so your solution tab is a general kind of details tab which allows you to view your email marketing your legal requirements

Get Freshdesk Overview Video support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Overview Video

see on the right side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity assistance operation and your general account settings over here you can view the progress or the information of a specific employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what kind of development you have actually made what milestones that you have actually reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can also set what sort of question it is so what type of question it is you can also designate a particular agent to this question so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have replied to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar sort of action you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general getting started with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is typically asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various but i’m simply picking this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested services and you can see different short articles that are a pre-written answer to a client concern and you can simply insert that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really easy formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly supplies is producing groups so if you click groups in the admin area you can produce different groups for different functions so if a ticket and a concern is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their function and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a specific circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Overview Video

 

 

Freshdesk Overview Video – effortless omnichannel service

So we are talking about…Freshdesk Overview Video…you can use freshdesk for customer support so let’s get going to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na get going and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone email social media chat or kinds and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the percentage of negative responses or favorable actions even neutral responses and the total actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your option tab is a basic kind of details tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Overview Video support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Overview Video

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity assistance operation and your general account settings over here you can see the progress or the details of a particular staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what sort of development you have actually made what turning points that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of query it is so what type of concern it is you can likewise appoint a specific representative to this inquiry so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have replied to this consumer you can also erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you require to give to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds info presents and discount coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see for how long will shipment take that’s a question that is typically asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is different but i’m simply selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested services and you can see various articles that are a pre-written answer to a customer concern and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk actually supplies is creating groups so if you click groups in the admin area you can produce various groups for different purposes so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this kind of billing ticket other than that you can likewise designate different in the group section you can also assign various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you guys in the next video Freshdesk Overview Video