Freshdesk Oyo Login – effortless omnichannel service

So we are talking about…Freshdesk Oyo Login…you can utilize freshdesk for customer service so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you sign up you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can confirm your email and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone email social media chat or kinds and listed below that you can include your consumer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and listed below that you have your client satisfaction and you can see the percentage of favorable reactions or unfavorable reactions even neutral responses and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever kind of account information that you have about them below that you have your services tab so your option tab is a general kind of info tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Oyo Login support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Oyo Login

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can see the progress or the information of a particular employee or a group member and listed below that you can see your various channels of communication you can also view your workflow and what sort of progress you have made what milestones that you have actually reached and just how much performance each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its top priority and you can also set what kind of query it is so what kind of question it is you can likewise appoint a particular representative to this question so you can just add a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this customer you can also delete your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to give to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the classifications you have general getting started with us refunds and orders details presents and vouchers and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is often asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested options and you can see different articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another excellent function that freshdesk truly offers is creating groups so if you click groups in the admin section you can develop different groups for various functions so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve designated myself in this group and that individual could define their role and make them the leader of this kind of billing ticket other than that you can likewise assign various in the group area you can likewise designate different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have elevated a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you men in the next video Freshdesk Oyo Login

 

 

Freshdesk Oyo Login – effortless omnichannel service

So we are talking about…Freshdesk Oyo Login…you can use freshdesk for client service so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get started and that will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your email and listed below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called through phone email social networks chat or forms and below that you can add your client support email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a good pattern and below that you have your consumer satisfaction and you can see the portion of negative actions or favorable actions even neutral actions and the total reactions that you have actually received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account information that you have about them listed below that you have your solutions tab so your service tab is a general sort of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Oyo Login support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of miscellaneous you will find it in your options tab and below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Oyo Login

see on the right side you have your today’s ticket inside so how many tickets you may have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your general account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of query it is so what type of question it is you can also designate a specific agent to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have actually replied to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to give to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders details presents and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can quickly react to emails so another great function that freshdesk truly supplies is producing groups so if you click on groups in the admin section you can produce various groups for different purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group which individual could define their function and make them the leader of this sort of billing ticket aside from that you can likewise designate different in the group area you can likewise designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a specific circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you people in the next video Freshdesk Oyo Login