Freshdesk Pii – effortless omnichannel service

So we are talking about…Freshdesk Pii…you can use freshdesk for client service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted via phone email social media chat or kinds and below that you can include your customer assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your customer complete satisfaction and you can see the portion of unfavorable responses or favorable responses even neutral reactions and the total responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you want to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them below that you have your options tab so your option tab is a general kind of details tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Pii support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will discover it in your services tab and below the services tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Pii

see on the best side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and below that you can see your different channels of interaction you can also view your workflow and what kind of development you have actually made what turning points that you have reached and how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can also set what kind of query it is so what kind of question it is you can likewise assign a specific representative to this query so you can simply include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually responded to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a comparable sort of action you need to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us orders and refunds information gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is typically asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is various but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned types so you’re going to click recommended services and you can see various articles that are a pre-written answer to a client question and you can simply place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another excellent function that freshdesk really supplies is creating groups so if you click groups in the admin section you can develop various groups for different functions so if a concern and a ticket is related to billing you can assign a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket aside from that you can also appoint various in the group area you can likewise assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Pii

 

 

Freshdesk Pii – effortless omnichannel service

So we are talking about…Freshdesk Pii…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you sign up you’re gon na begin which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na pick your assistance channel so how you can be contacted through phone e-mail social media chat or kinds and below that you can add your consumer assistance email so if someone is going to be contacting you you can set that email over here and next up you can invite someone to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your consumer complete satisfaction and you can see the portion of favorable responses or unfavorable reactions even neutral reactions and the total actions that you have actually received on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a good little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your solution tab is a basic kind of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Pii support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Pii

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the details of a particular team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have reached and just how much productivity each representative has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can also set what sort of query it is so what kind of question it is you can also designate a specific agent to this inquiry so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m just going to send out that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you require to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general beginning with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will shipment take that’s a concern that is often asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned forms so you’re going to click on suggested solutions and you can see different short articles that are a pre-written answer to a consumer question and you can simply place that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a really easy formula for your agents to follow so they can quickly react to emails so another excellent feature that freshdesk actually offers is creating groups so if you click groups in the admin area you can produce various groups for different functions so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group and that individual might define their function and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group section you can likewise appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a specific scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll capture you men in the next video Freshdesk Pii