Freshdesk Plug For Drupal – effortless omnichannel service

So we are talking about…Freshdesk Plug For Drupal…you can use freshdesk for customer care so let’s begin first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get going which will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your e-mail and listed below that you can see you can add your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social media chat or types and below that you can add your customer support e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great trend and listed below that you have your customer fulfillment and you can see the percentage of negative responses or favorable reactions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a good little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your options tab so your option tab is a general type of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Plug For Drupal support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of miscellaneous you will discover it in your services tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Plug For Drupal

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can see the progress or the information of a specific staff member or a group member and listed below that you can see your various channels of interaction you can also view your workflow and what kind of progress you have made what turning points that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can also set what type of query it is so what kind of concern it is you can likewise appoint a specific representative to this query so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send out that and now i have responded to this client you can also delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of response you require to offer to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have actually general beginning with us refunds and orders details presents and coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned forms so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a consumer concern and you can just insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another great feature that freshdesk truly offers is producing groups so if you click groups in the admin area you can create various groups for various purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could define their role and make them the leader of this sort of billing ticket aside from that you can also designate various in the group section you can also designate different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you people in the next video Freshdesk Plug For Drupal

 

 

Freshdesk Plug For Drupal – effortless omnichannel service

So we are talking about…Freshdesk Plug For Drupal…you can utilize freshdesk for client service so let’s begin first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na begin which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone email social media chat or types and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great pattern and listed below that you have your consumer satisfaction and you can see the portion of negative actions or favorable actions even neutral responses and the overall responses that you have gotten on the ideal side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually contacted people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your solution tab is a general sort of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Plug For Drupal support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Plug For Drupal

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the information of a particular employee or a group member and listed below that you can see your different channels of interaction you can likewise view your workflow and what kind of development you have actually made what turning points that you have actually reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its top priority and you can also set what kind of inquiry it is so what type of concern it is you can also assign a particular agent to this query so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your item i’m just going to send that and now i have actually responded to this consumer you can also delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you need to give to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general beginning with us refunds and orders information presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket certainly the question is various but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned types so you’re going to click suggested options and you can see various articles that are a pre-written answer to a client question and you can just place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk really provides is developing groups so if you click on groups in the admin section you can create various groups for various functions so if an issue and a ticket is associated with billing you can designate a group member so over here i’ve designated myself in this group which person might define their function and make them the leader of this type of billing ticket aside from that you can likewise appoint various in the group area you can likewise designate different tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Plug For Drupal