Freshdesk Powerpoint Presentation – effortless omnichannel service

So we are talking about…Freshdesk Powerpoint Presentation…you can use freshdesk for customer support so let’s begin first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get going and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your assistance desk you can confirm your e-mail and listed below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted via phone email social media chat or types and below that you can add your consumer support e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and below that you have your client satisfaction and you can see the percentage of negative reactions or favorable actions even neutral responses and the overall reactions that you have actually received on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little tip on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have gotten in touch with people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your services tab so your option tab is a basic kind of details tab which enables you to see your email marketing your legal requirements

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your service associated statements so if there is something that is kind of various you will discover it in your services tab and below the services tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Powerpoint Presentation

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent productivity support operation and your general account settings over here you can view the progress or the details of a specific team member or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have actually made what turning points that you have actually reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what type of question it is so what kind of concern it is you can likewise appoint a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this client you can also erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you need to give to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic getting started with us refunds and orders info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will shipment take that’s a question that is typically asked you can just release this draft and then return to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is different but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested solutions and canned forms so you’re going to click suggested services and you can see various articles that are a pre-written answer to a customer concern and you can simply place that pre-written info into your reaction and send it without needing to

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retype the exact same sort of answers again and again so this is a very simple formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk truly offers is creating groups so if you click groups in the admin section you can create different groups for various purposes so if a ticket and a problem is related to billing you can designate a group member so over here i have actually appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group area you can also appoint various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have elevated a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk Powerpoint Presentation