Freshdesk Pricing Tiers – effortless omnichannel service

So we are talking about…Freshdesk Pricing Tiers…you can use freshdesk for customer support so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as soon as you sign up you’re gon na get started which will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can validate your email and below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted via phone email social media chat or types and below that you can add your client support email so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and below that you have your customer fulfillment and you can see the percentage of negative reactions or positive responses even neutral responses and the overall actions that you have actually received on the right side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your option tab is a general type of details tab which permits you to see your email marketing your legal requirements

Get Freshdesk Pricing Tiers support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the services tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Pricing Tiers

see on the best side you have your today’s ticket inside so how many tickets you may have sold or so what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the progress or the details of a certain employee or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can also set what sort of query it is so what kind of concern it is you can also assign a particular representative to this query so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually responded to this client you can also erase your actions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of action you need to give to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have basic starting with us orders and refunds information presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a concern that is typically asked you can just release this draft and then return to ticketing i’m simply gon na as a sample just select this ticket certainly the question is various however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a consumer question and you can simply place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to e-mails so another fantastic feature that freshdesk actually offers is producing groups so if you click on groups in the admin area you can create various groups for various purposes so if a ticket and a concern is associated with billing you can appoint a group member so over here i’ve appointed myself in this group which individual might define their role and make them the leader of this kind of billing ticket aside from that you can also assign different in the group section you can likewise assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you people in the next video Freshdesk Pricing Tiers

 

 

Freshdesk Pricing Tiers – effortless omnichannel service

So we are talking about…Freshdesk Pricing Tiers…you can use freshdesk for client service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na begin and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your e-mail and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone email social networks chat or types and below that you can add your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to reveal you a great trend and below that you have your consumer satisfaction and you can see the portion of positive actions or unfavorable responses even neutral reactions and the total reactions that you have received on the ideal side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can view those whichever way that you have actually gotten in touch with individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them listed below that you have your services tab so your service tab is a basic kind of information tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Pricing Tiers support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and below the options tab you have your reports and analytics reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Pricing Tiers

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency support operation and your general account settings over here you can see the development or the information of a specific staff member or a group member and below that you can see your different channels of communication you can also see your workflow and what kind of development you have made what turning points that you have actually reached and how much performance each agent has you can see that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its priority and you can also set what sort of inquiry it is so what kind of question it is you can also designate a particular agent to this inquiry so you can just add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have responded to this customer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is often asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample just select this ticket obviously the question is various but i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned kinds so you’re going to click suggested services and you can see different posts that are a pre-written answer to a customer question and you can just insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another excellent feature that freshdesk actually provides is developing groups so if you click on groups in the admin section you can develop different groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i’ve assigned myself in this group which person might define their role and make them the leader of this kind of billing ticket other than that you can likewise appoint various in the group section you can also assign different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you guys found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Pricing Tiers