So we are talking about…Freshdesk Pricing Uk…you can use freshdesk for customer support so let’s get started first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you register you’re gon na begin and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your email and below that you can see you can add your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and below that you can include your client assistance email so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our
unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your client complete satisfaction and you can see the portion of favorable actions or negative actions even neutral actions and the overall reactions that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a great little tip on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your solutions tab so your service tab is a basic sort of info tab which allows you to see your email marketing your legal requirements
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your service associated statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the options tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Pricing Uk
see on the right side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the progress or the information of a specific team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of development you have actually made what turning points that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of inquiry it is so what kind of concern it is you can likewise appoint a particular agent to this query so you can simply include a note basically reply
tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this customer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar kind of action you need to offer to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually basic beginning with us refunds and orders info presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will delivery take that’s a concern that is typically asked you can just publish this draft and after that go back to ticketing i’m simply gon na as a sample simply select this ticket certainly the question is various but i’m simply selecting this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended solutions and canned types so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a client question and you can simply place that pre-written information into your reaction and send it without having to
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retype the exact same type of responses again and again so this is an extremely easy formula for your agents to follow so they can quickly react to e-mails so another great feature that freshdesk actually provides is developing groups so if you click on groups in the admin section you can develop different groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i’ve designated myself in this group which individual could define their role and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group area you can also designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have elevated a specific situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Pricing Uk