Freshdesk Project Id – effortless omnichannel service

So we are talking about…Freshdesk Project Id…you can utilize freshdesk for customer support so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na begin which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your e-mail and below that you can see you can include your language whatever type of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone e-mail social networks chat or kinds and below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or even worse it’s going to show you a good trend and listed below that you have your client satisfaction and you can see the portion of negative reactions or favorable actions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your option tab is a basic kind of information tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Project Id support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Project Id

see on the best side you have your today’s ticket inside so how many tickets you may have sold approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your basic account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your various channels of communication you can likewise view your workflow and what type of development you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of question it is you can likewise assign a particular representative to this inquiry so you can simply include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar kind of response you need to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can just publish this draft and after that go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended solutions and you can see different posts that are a pre-written answer to a client concern and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another great function that freshdesk really provides is creating groups so if you click on groups in the admin section you can develop different groups for different purposes so if an issue and a ticket is related to billing you can assign a group member so over here i’ve assigned myself in this group and that individual could define their function and make them the leader of this type of billing ticket other than that you can also appoint various in the group section you can likewise appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a certain circumstance and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you guys found this easy to understand and valuable and i’ll capture you men in the next video Freshdesk Project Id

 

 

Freshdesk Project Id – effortless omnichannel service

So we are talking about…Freshdesk Project Id…you can utilize freshdesk for customer service so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you sign up you’re gon na begin which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be called by means of phone e-mail social media chat or kinds and below that you can add your customer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice pattern and below that you have your client satisfaction and you can see the portion of negative responses or positive reactions even neutral responses and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to see if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your solution tab is a general sort of information tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Project Id support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the services tab you have your analytics and reports reports are the fundamental general summary of how many tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Project Id

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your basic account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your various channels of interaction you can also see your workflow and what type of progress you have made what turning points that you have reached and just how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what kind of question it is so what kind of concern it is you can likewise designate a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m simply going to send that and now i have responded to this client you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of action you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the classifications you have actually general beginning with us refunds and orders info gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned types so you’re going to click recommended solutions and you can see different articles that are a pre-written answer to a customer question and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly respond to e-mails so another fantastic feature that freshdesk really offers is developing groups so if you click on groups in the admin section you can develop different groups for various functions so if a concern and a ticket is associated with billing you can assign a group member so over here i have actually appointed myself in this group and that individual could specify their function and make them the leader of this type of billing ticket other than that you can also designate various in the group area you can also assign different tickets to different groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have raised a specific circumstance and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Project Id