Freshdesk Remove Footer – effortless omnichannel service

So we are talking about…Freshdesk Remove Footer…you can use freshdesk for customer support so let’s start first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na start and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be contacted through phone email social networks chat or forms and listed below that you can include your consumer support email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your consumer fulfillment and you can see the portion of unfavorable reactions or favorable actions even neutral actions and the overall reactions that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little tip on your basic control panel and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a particular person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can view those whichever manner in which you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your option tab is a general kind of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Remove Footer support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the standard general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Remove Footer

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance assistance operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have made what milestones that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what kind of ticket this is you can alter its status you can set its priority and you can likewise set what sort of question it is so what type of concern it is you can also assign a specific representative to this query so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this client you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general getting going with us orders and refunds information gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see the length of time will shipment take that’s a question that is typically asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket obviously the question is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned kinds so you’re going to click on recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk actually provides is creating groups so if you click on groups in the admin area you can create different groups for various functions so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this kind of billing ticket other than that you can also assign various in the group area you can likewise assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll catch you guys in the next video Freshdesk Remove Footer

 

 

Freshdesk Remove Footer – effortless omnichannel service

So we are talking about…Freshdesk Remove Footer…you can utilize freshdesk for customer support so let’s start first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na get going which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and listed below that you can see you can include your language whatever sort of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be contacted by means of phone e-mail social media chat or types and below that you can include your client support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your customer fulfillment and you can see the percentage of unfavorable responses or favorable actions even neutral actions and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your services tab so your solution tab is a general type of information tab which permits you to see your email marketing your legal requirements

Get Freshdesk Remove Footer support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Remove Footer

see on the right side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the details of a specific employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have made what turning points that you have reached and just how much performance each representative has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what kind of concern it is you can likewise assign a particular agent to this question so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m just going to send that and now i have actually replied to this consumer you can likewise erase your reactions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic starting with us refunds and orders info presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see how long will shipment take that’s a concern that is typically asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is different however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a customer question and you can simply place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly react to e-mails so another great feature that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can develop different groups for various purposes so if a concern and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which individual might specify their function and make them the leader of this type of billing ticket aside from that you can also appoint various in the group area you can likewise assign various tickets to various groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you people in the next video Freshdesk Remove Footer