Freshdesk Reopts – effortless omnichannel service

So we are talking about…Freshdesk Reopts…you can utilize freshdesk for customer support so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you register you’re gon na start which will load your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and below that you can see you can add your language whatever sort of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or forms and listed below that you can add your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to show you a nice trend and listed below that you have your consumer satisfaction and you can see the portion of unfavorable actions or positive actions even neutral actions and the overall reactions that you have gotten on the ideal side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have actually called people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your solution tab is a basic sort of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Reopts support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is type of various you will find it in your solutions tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Reopts

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your different channels of communication you can also view your workflow and what type of development you have actually made what turning points that you have actually reached and just how much efficiency each agent has you can view that from over here going back into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what kind of question it is you can also designate a particular agent to this question so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the client so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of action you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually basic starting with us refunds and orders information gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will delivery take that’s a question that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket certainly the concern is various however i’m just picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written info into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a really easy formula for your representatives to follow so they can easily react to e-mails so another fantastic feature that freshdesk truly offers is creating groups so if you click groups in the admin area you can produce various groups for various purposes so if a ticket and a concern is related to billing you can assign a group member so over here i have actually appointed myself in this group and that individual could define their role and make them the leader of this type of billing ticket aside from that you can likewise designate different in the group section you can likewise assign different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a particular circumstance and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and practical and i’ll catch you guys in the next video Freshdesk Reopts

 

 

Freshdesk Reopts – effortless omnichannel service

So we are talking about…Freshdesk Reopts…you can use freshdesk for customer care so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as soon as you sign up you’re gon na begin which will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your email and below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or types and listed below that you can include your consumer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a great trend and below that you have your client complete satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you want to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and business so you can see those whichever way that you have actually gotten in touch with individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your solution tab is a basic kind of info tab which enables you to view your e-mail marketing your legal requirements

Get Freshdesk Reopts support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your services tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Reopts

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the development or the information of a particular employee or a group member and below that you can see your different channels of communication you can likewise view your workflow and what type of progress you have made what milestones that you have reached and how much productivity each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what sort of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can also assign a particular representative to this query so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to key in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to offer to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have general beginning with us refunds and orders info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is typically asked you can simply release this draft and then go back to ticketing i’m simply gon na as a sample just select this ticket undoubtedly the concern is different but i’m just picking this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see recommended services and canned forms so you’re going to click on suggested options and you can see different posts that are a pre-written answer to a client question and you can just place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is an extremely simple formula for your representatives to follow so they can quickly react to emails so another terrific function that freshdesk really provides is producing groups so if you click groups in the admin area you can develop different groups for different functions so if an issue and a ticket is connected to billing you can designate a group member so over here i’ve appointed myself in this group which individual could specify their function and make them the leader of this type of billing ticket aside from that you can also designate various in the group section you can also designate various tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Reopts