Freshdesk Resolved Vs Closed – effortless omnichannel service

So we are talking about…Freshdesk Resolved Vs Closed…you can use freshdesk for customer support so let’s get started first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get going and that will load your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social media chat or kinds and listed below that you can add your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of negative reactions or favorable actions even neutral reactions and the overall reactions that you have received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic sort of information tab which permits you to see your email marketing your legal requirements

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your service related statements so if there is something that is kind of miscellaneous you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the standard general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Resolved Vs Closed

see on the right side you have your today’s ticket inside so the number of tickets you might have sold or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance assistance operation and your basic account settings over here you can view the development or the information of a particular employee or a group member and listed below that you can see your different channels of communication you can also see your workflow and what kind of development you have actually made what milestones that you have actually reached and how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what type of question it is you can likewise assign a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this client you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general getting started with us refunds and orders details presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different however i’m simply selecting this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned types so you’re going to click on recommended options and you can see various articles that are a pre-written answer to a client question and you can simply insert that pre-written information into your action and send it without needing to

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retype the exact same sort of answers again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to e-mails so another terrific function that freshdesk truly supplies is producing groups so if you click groups in the admin section you can develop various groups for various purposes so if a ticket and a problem is related to billing you can designate a group member so over here i have actually designated myself in this group which person could specify their role and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group area you can also designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have elevated a specific situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you men in the next video Freshdesk Resolved Vs Closed