Freshdesk Resources – effortless omnichannel service

So we are talking about…Freshdesk Resources…you can use freshdesk for client service so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can confirm your email and below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be called through phone email social media chat or kinds and listed below that you can include your consumer support e-mail so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice trend and below that you have your client satisfaction and you can see the portion of positive reactions or negative responses even neutral actions and the total actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na provide you a great little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your options tab so your option tab is a basic type of details tab which permits you to see your email marketing your legal requirements

Get Freshdesk Resources support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will find it in your options tab and listed below the services tab you have your reports and analytics reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Resources

see on the best side you have your today’s ticket inside so how many tickets you may have offered or so what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can view the development or the information of a particular team member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what sort of progress you have made what milestones that you have reached and just how much performance each agent has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what kind of concern it is you can also designate a particular agent to this question so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar sort of reaction you require to give to each of your customers again and again you’re going to go into the options tab and over here you can see there is the classifications you have general beginning with us orders and refunds information presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample simply choose this ticket certainly the question is different however i’m simply choosing this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended options and you can see various posts that are a pre-written answer to a customer question and you can just insert that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of answers again and again so this is a really simple formula for your representatives to follow so they can quickly respond to emails so another terrific feature that freshdesk truly supplies is creating groups so if you click groups in the admin section you can develop different groups for various purposes so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually assigned myself in this group which person could define their role and make them the leader of this sort of billing ticket other than that you can likewise appoint various in the group section you can also assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a particular scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and handy and i’ll capture you guys in the next video Freshdesk Resources

 

 

Freshdesk Resources – effortless omnichannel service

So we are talking about…Freshdesk Resources…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you sign up you’re gon na get going and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your help desk you can verify your email and below that you can see you can include your language whatever kind of language you desire on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be called via phone email social networks chat or forms and listed below that you can include your client assistance email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a nice trend and listed below that you have your consumer satisfaction and you can see the percentage of positive actions or negative responses even neutral actions and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a general kind of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Resources support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your services tab and listed below the solutions tab you have your reports and analytics reports are the fundamental general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Resources

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the information of a specific staff member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have actually made what turning points that you have reached and how much efficiency each representative has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can change its status you can set its top priority and you can also set what type of question it is so what type of concern it is you can also assign a specific representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have actually replied to this consumer you can likewise delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general beginning with us refunds and orders details gifts and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see suggested services and canned types so you’re going to click on suggested services and you can see different articles that are a pre-written answer to a consumer concern and you can simply place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a very easy formula for your representatives to follow so they can easily react to e-mails so another excellent function that freshdesk really provides is creating groups so if you click on groups in the admin section you can produce different groups for various functions so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group which person might specify their role and make them the leader of this type of billing ticket other than that you can also appoint various in the group area you can also assign various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and valuable and i’ll catch you men in the next video Freshdesk Resources