Freshdesk San Francisco Bay Area – effortless omnichannel service

So we are talking about…Freshdesk San Francisco Bay Area…you can use freshdesk for customer care so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for free as soon as you register you’re gon na start which will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with via phone email social media chat or kinds and listed below that you can include your client support e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your consumer complete satisfaction and you can see the portion of favorable reactions or negative responses even neutral actions and the overall responses that you have actually received on the ideal side you’re gon na have your to-do list so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your option tab is a general kind of details tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of various you will find it in your solutions tab and below the services tab you have your reports and analytics reports are the fundamental general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk San Francisco Bay Area

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a particular team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of question it is so what kind of question it is you can likewise appoint a particular representative to this query so you can simply add a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m simply going to send that and now i have actually replied to this client you can likewise erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds details presents and vouchers and truths and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is often asked you can just release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is different but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested options and you can see different articles that are a pre-written answer to a customer question and you can just insert that pre-written information into your action and send it without having to

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retype the exact same type of answers again and again so this is a very simple formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk actually offers is producing groups so if you click groups in the admin area you can create different groups for different functions so if a concern and a ticket is related to billing you can appoint a group member so over here i’ve appointed myself in this group and that person could define their function and make them the leader of this type of billing ticket besides that you can also appoint various in the group area you can likewise designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers may have raised a specific scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you men in the next video Freshdesk San Francisco Bay Area