Freshdesk Sdk Android – effortless omnichannel service

So we are talking about…Freshdesk Sdk Android…you can use freshdesk for customer care so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na start and that will fill your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone e-mail social media chat or types and below that you can add your customer support email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great pattern and listed below that you have your consumer satisfaction and you can see the percentage of negative actions or positive responses even neutral responses and the total reactions that you have gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a general kind of information tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Sdk Android support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Sdk Android

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the information of a certain staff member or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what type of progress you have made what milestones that you have actually reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also designate a specific representative to this query so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you require to give to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually general beginning with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see how long will delivery take that’s a question that is often asked you can simply release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket certainly the question is various but i’m just choosing this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned kinds so you’re going to click suggested services and you can see different short articles that are a pre-written answer to a customer concern and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to emails so another excellent function that freshdesk really supplies is creating groups so if you click groups in the admin area you can develop various groups for different functions so if a problem and a ticket is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual might specify their role and make them the leader of this kind of billing ticket besides that you can also assign various in the group area you can also appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Sdk Android

 

 

Freshdesk Sdk Android – effortless omnichannel service

So we are talking about…Freshdesk Sdk Android…you can utilize freshdesk for client service so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na start which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and individualize your help desk you can verify your e-mail and below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social media chat or types and below that you can include your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the trends so if the tickets are selling out better or even worse it’s going to show you a nice trend and listed below that you have your customer satisfaction and you can see the percentage of favorable reactions or unfavorable reactions even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are assigned to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and successive below that you have your basic contact and business so you can view those whichever way that you have actually gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a basic type of details tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Sdk Android support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your options tab and below the options tab you have your reports and analytics reports are the basic general overview of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Sdk Android

see on the best side you have your today’s ticket inside so how many tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can see the development or the information of a particular team member or a group member and below that you can see your various channels of interaction you can likewise see your workflow and what type of progress you have made what milestones that you have reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have responded to this consumer you can also erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of response you require to provide to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic beginning with us orders and refunds details gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see how long will delivery take that’s a concern that is often asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just select this ticket certainly the concern is various but i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested options and you can see different articles that are a pre-written answer to a client concern and you can just place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another terrific function that freshdesk really supplies is producing groups so if you click on groups in the admin section you can produce various groups for various functions so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve assigned myself in this group and that individual might specify their role and make them the leader of this type of billing ticket besides that you can also assign different in the group area you can also appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men found this easy to understand and handy and i’ll capture you men in the next video Freshdesk Sdk Android