Freshdesk Secret Sauce – effortless omnichannel service

So we are talking about…Freshdesk Secret Sauce…you can use freshdesk for customer care so let’s get going first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you register you’re gon na get started which will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social media chat or forms and listed below that you can add your consumer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your client fulfillment and you can see the portion of favorable responses or unfavorable reactions even neutral responses and the total actions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your requirements and next up listed below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with individuals you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your services tab so your solution tab is a general type of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Secret Sauce support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will find it in your options tab and below the services tab you have your analytics and reports reports are the basic general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Secret Sauce

see on the best side you have your today’s ticket inside so how many tickets you may have offered or two what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency support operation and your basic account settings over here you can view the development or the details of a certain employee or a group member and below that you can see your various channels of communication you can also view your workflow and what sort of development you have actually made what milestones that you have reached and how much productivity each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of question it is so what type of concern it is you can also appoint a particular representative to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m simply going to send out that and now i have actually replied to this client you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar kind of response you need to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders info presents and vouchers and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply release this draft and after that return to ticketing i’m simply gon na as a sample just choose this ticket clearly the question is different but i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned kinds so you’re going to click on recommended solutions and you can see different articles that are a pre-written answer to a consumer question and you can simply insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of answers again and again so this is a really simple formula for your agents to follow so they can easily respond to emails so another excellent feature that freshdesk really provides is developing groups so if you click on groups in the admin area you can produce various groups for various purposes so if an issue and a ticket is associated with billing you can appoint a group member so over here i’ve designated myself in this group which person could define their function and make them the leader of this type of billing ticket aside from that you can likewise appoint different in the group section you can also assign various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a particular circumstance and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you men in the next video Freshdesk Secret Sauce

 

 

Freshdesk Secret Sauce – effortless omnichannel service

So we are talking about…Freshdesk Secret Sauce…you can use freshdesk for customer care so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na begin and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can validate your email and below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone e-mail social media chat or kinds and listed below that you can add your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our control panel shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your client fulfillment and you can see the portion of negative actions or positive responses even neutral actions and the total actions that you have received on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their company titles their telephone number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your option tab is a general type of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk Secret Sauce support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Secret Sauce

see on the right side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative productivity assistance operation and your basic account settings over here you can see the progress or the details of a certain employee or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what sort of progress you have made what milestones that you have actually reached and just how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can likewise set what sort of query it is so what kind of question it is you can likewise designate a particular agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually replied to this customer you can likewise delete your responses within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable type of response you need to offer to each of your consumers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic beginning with us refunds and orders details presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a question that is often asked you can simply release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket obviously the concern is various however i’m just picking this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested solutions and canned forms so you’re going to click on suggested services and you can see different articles that are a pre-written answer to a customer question and you can just place that pre-written details into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another fantastic function that freshdesk actually provides is producing groups so if you click on groups in the admin section you can produce various groups for various functions so if a problem and a ticket is connected to billing you can appoint a group member so over here i’ve appointed myself in this group which individual could define their role and make them the leader of this kind of billing ticket besides that you can also assign different in the group area you can also designate different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have elevated a particular situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Secret Sauce