Freshdesk Set Gravatar – effortless omnichannel service

So we are talking about…Freshdesk Set Gravatar…you can utilize freshdesk for customer service so let’s start first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na begin which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and listed below that you can see you can include your language whatever sort of language you want on your website alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can upgrade those and next you’re gon na choose your support channel so how you can be contacted by means of phone e-mail social media chat or forms and listed below that you can include your customer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

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unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to show you a great trend and below that you have your client fulfillment and you can see the portion of negative actions or favorable reactions even neutral reactions and the overall reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a good little tip on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your options tab so your solution tab is a basic type of information tab which enables you to view your email marketing your legal requirements

Get Freshdesk Set Gravatar support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the options tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Set Gravatar

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can see the progress or the information of a particular team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of development you have actually made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its concern and you can also set what sort of question it is so what type of question it is you can also designate a specific representative to this question so you can just add a note essentially reply

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tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the customer so it’s immediately going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar type of response you need to offer to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic getting going with us refunds and orders details gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is frequently asked you can just release this draft and after that go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the question is various but i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned types so you’re going to click on suggested solutions and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily react to e-mails so another excellent feature that freshdesk truly provides is creating groups so if you click on groups in the admin section you can create various groups for various functions so if a ticket and a concern is connected to billing you can assign a group member so over here i’ve designated myself in this group which person might specify their role and make them the leader of this sort of billing ticket aside from that you can likewise designate various in the group area you can also appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have raised a certain situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and handy and i’ll catch you people in the next video Freshdesk Set Gravatar

https://www.youtube.com/watch?v=mV0HJR8nodA

 

 

Freshdesk Set Gravatar – effortless omnichannel service

So we are talking about…Freshdesk Set Gravatar…you can use freshdesk for customer service so let’s get started to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na start which will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can validate your email and listed below that you can see you can include your language whatever kind of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a good pattern and below that you have your customer satisfaction and you can see the portion of favorable reactions or negative actions even neutral responses and the total responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually contacted people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your services tab so your service tab is a basic kind of details tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Set Gravatar support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general overview of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Set Gravatar

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and listed below that you can see your different channels of communication you can likewise see your workflow and what type of progress you have made what turning points that you have reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can also set what kind of question it is so what kind of concern it is you can likewise appoint a specific agent to this query so you can simply add a note generally respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send that and now i have actually responded to this consumer you can likewise erase your responses within 10 seconds so if you slip up you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have actually general beginning with us refunds and orders info presents and discount coupons and facts and questions so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is various but i’m just picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click suggested options and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a really easy formula for your agents to follow so they can quickly respond to e-mails so another great feature that freshdesk actually offers is creating groups so if you click groups in the admin area you can develop various groups for different purposes so if a concern and a ticket is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that person could specify their role and make them the leader of this type of billing ticket besides that you can also designate different in the group area you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a certain scenario and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and practical and i’ll catch you men in the next video Freshdesk Set Gravatar