Freshdesk Sql – effortless omnichannel service

So we are talking about…Freshdesk Sql…you can use freshdesk for customer care so let’s begin to begin with you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na start and that will fill your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your email and below that you can see you can add your language whatever type of language you desire on your site alter the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be contacted through phone email social media chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the percentage of unfavorable reactions or favorable responses even neutral responses and the total responses that you have actually received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little pointer on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your services tab so your option tab is a general kind of details tab which allows you to see your email marketing your legal requirements

Get Freshdesk Sql support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general overview of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Sql

see on the best side you have your today’s ticket inside so how many tickets you might have sold or so what is the boost or decrease in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative productivity support operation and your general account settings over here you can view the progress or the details of a certain team member or a group member and below that you can see your various channels of interaction you can also view your workflow and what sort of progress you have actually made what turning points that you have reached and just how much performance each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can change its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can also appoint a specific representative to this question so you can just add a note basically reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send out that and now i have actually responded to this client you can likewise erase your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of reaction you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting started with us orders and refunds information presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see how long will shipment take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket certainly the concern is different however i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click suggested solutions and you can see various posts that are a pre-written answer to a customer concern and you can just place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a really easy formula for your representatives to follow so they can easily react to emails so another great feature that freshdesk truly provides is producing groups so if you click groups in the admin area you can produce various groups for different functions so if a problem and a ticket is connected to billing you can assign a group member so over here i’ve appointed myself in this group which person could define their role and make them the leader of this type of billing ticket besides that you can also assign various in the group section you can likewise assign different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a certain situation and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and handy and i’ll catch you guys in the next video Freshdesk Sql

 

 

Freshdesk Sql – effortless omnichannel service

So we are talking about…Freshdesk Sql…you can utilize freshdesk for customer support so let’s begin first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone e-mail social media chat or types and below that you can add your consumer support email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice pattern and listed below that you have your consumer satisfaction and you can see the portion of unfavorable reactions or favorable responses even neutral actions and the overall responses that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a nice little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up listed below that you have your basic contact and business so you can see those whichever manner in which you have actually gotten in touch with individuals you can see their email addresses uh their company titles their telephone number facebook twitter whatever sort of account details that you have about them below that you have your options tab so your solution tab is a basic sort of information tab which allows you to see your e-mail marketing your legal requirements

Get Freshdesk Sql support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume trends so you can Freshdesk Sql

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or two what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent performance support operation and your basic account settings over here you can see the progress or the details of a specific team member or a group member and below that you can see your different channels of communication you can likewise see your workflow and what kind of development you have actually made what turning points that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what type of question it is you can also appoint a particular representative to this inquiry so you can simply add a note basically respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this client you can also erase your reactions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of reaction you require to provide to each of your customers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general starting with us refunds and orders info presents and vouchers and facts and concerns so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the concern is different but i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended options and canned forms so you’re going to click on recommended solutions and you can see different short articles that are a pre-written answer to a consumer concern and you can simply insert that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of responses again and again so this is a really simple formula for your representatives to follow so they can quickly react to emails so another great feature that freshdesk actually provides is developing groups so if you click on groups in the admin area you can produce various groups for different functions so if a ticket and a problem is connected to billing you can assign a group member so over here i have actually assigned myself in this group and that individual could define their function and make them the leader of this kind of billing ticket aside from that you can likewise designate different in the group section you can also appoint different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Sql