Freshdesk Ssl Issues For My Domain – effortless omnichannel service

So we are talking about…Freshdesk Ssl Issues For My Domain…you can use freshdesk for customer care so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as soon as you register you’re gon na get started which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your help desk you can validate your email and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na choose your assistance channel so how you can be gotten in touch with via phone e-mail social media chat or forms and below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your customer satisfaction and you can see the percentage of negative responses or favorable reactions even neutral reactions and the total reactions that you have received on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na provide you a nice little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just say let’s sort them by their status and now you can see high and immediate ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted people you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your solution tab is a basic kind of info tab which permits you to see your e-mail marketing your legal requirements

Get Freshdesk Ssl Issues For My Domain support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get an assistance desk thorough ticket analysis and you can also see your ticket volume trends so you can Freshdesk Ssl Issues For My Domain

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can view the progress or the details of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific category what kind of ticket this is you can alter its status you can set its top priority and you can likewise set what type of inquiry it is so what kind of question it is you can also appoint a particular agent to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to offer to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have general getting going with us orders and refunds info gifts and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see for how long will shipment take that’s a concern that is often asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket certainly the question is various but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended solutions and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a consumer question and you can simply place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of answers again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another great feature that freshdesk truly offers is developing groups so if you click groups in the admin section you can create different groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i have actually designated myself in this group and that person might specify their role and make them the leader of this kind of billing ticket aside from that you can also assign different in the group area you can also appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Ssl Issues For My Domain

 

 

Freshdesk Ssl Issues For My Domain – effortless omnichannel service

So we are talking about…Freshdesk Ssl Issues For My Domain…you can use freshdesk for customer care so let’s start to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na get going which will load your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can validate your email and listed below that you can see you can add your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can likewise change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be called via phone email social media chat or types and listed below that you can include your customer support email so if somebody is going to be calling you you can set that email over here and next up you can invite someone to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a great trend and below that you have your client satisfaction and you can see the percentage of unfavorable reactions or favorable reactions even neutral actions and the total responses that you have received on the best side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and next up below that you have your basic contact and business so you can see those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a general type of info tab which enables you to see your email marketing your legal requirements

Get Freshdesk Ssl Issues For My Domain support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the options tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Ssl Issues For My Domain

see on the right side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency assistance operation and your general account settings over here you can view the development or the details of a particular employee or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of progress you have made what turning points that you have actually reached and how much performance each representative has you can see that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of concern it is you can likewise designate a specific representative to this query so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this client you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of action you need to provide to each of your clients again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic starting with us refunds and orders details gifts and coupons and truths and concerns so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket obviously the question is various but i’m just selecting this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned forms so you’re going to click on suggested solutions and you can see different posts that are a pre-written answer to a consumer question and you can just insert that pre-written details into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a really simple formula for your representatives to follow so they can easily react to e-mails so another terrific feature that freshdesk actually supplies is producing groups so if you click groups in the admin area you can create various groups for different functions so if a ticket and a problem is associated with billing you can designate a group member so over here i’ve designated myself in this group and that person might specify their role and make them the leader of this type of billing ticket aside from that you can likewise assign different in the group section you can also appoint various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients might have raised a particular scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll catch you men in the next video Freshdesk Ssl Issues For My Domain