Freshdesk Sso C – effortless omnichannel service

So we are talking about…Freshdesk Sso C…you can utilize freshdesk for customer care so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you sign up you’re gon na get going which will pack your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can include your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social media chat or forms and listed below that you can include your client assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard reveals our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice pattern and below that you have your customer satisfaction and you can see the percentage of negative reactions or positive reactions even neutral actions and the overall actions that you have actually gotten on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a nice little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and successive below that you have your basic contact and business so you can see those whichever way that you have actually called people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Sso C support, customer, ticket, software, zendesk,

your service related statements so if there is something that is kind of various you will find it in your services tab and listed below the options tab you have your reports and analytics reports are the standard general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Sso C

see on the right side you have your today’s ticket inside so how many tickets you might have sold or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative efficiency assistance operation and your basic account settings over here you can see the development or the details of a particular employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what sort of development you have made what milestones that you have reached and just how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its priority and you can likewise set what type of question it is so what kind of question it is you can also designate a particular representative to this question so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s instantly going to enter hi matt rogers that’s the consumer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually responded to this client you can likewise delete your reactions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a similar kind of reaction you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have basic getting started with us orders and refunds information gifts and vouchers and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will delivery take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is various but i’m simply picking this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a consumer question and you can simply insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely simple formula for your agents to follow so they can easily react to emails so another terrific function that freshdesk truly supplies is developing groups so if you click on groups in the admin area you can produce various groups for different purposes so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve appointed myself in this group and that person could specify their function and make them the leader of this kind of billing ticket aside from that you can likewise assign different in the group section you can likewise designate different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a particular scenario and yeah this is how you can start with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll catch you people in the next video Freshdesk Sso C

 

 

Freshdesk Sso C – effortless omnichannel service

So we are talking about…Freshdesk Sso C…you can utilize freshdesk for customer care so let’s get started first off you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as quickly as you register you’re gon na get started which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and customize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you desire on your website alter the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with by means of phone e-mail social networks chat or kinds and listed below that you can add your consumer support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out much better or worse it’s going to show you a nice trend and below that you have your customer complete satisfaction and you can see the portion of favorable responses or negative actions even neutral actions and the total reactions that you have actually received on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and companies so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your services tab so your solution tab is a general kind of info tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Sso C support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the standard general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Freshdesk Sso C

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the information of a specific team member or a group member and below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what turning points that you have reached and how much productivity each representative has you can view that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can also set what type of query it is so what type of concern it is you can likewise assign a particular representative to this query so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the problem with your item i’m just going to send out that and now i have actually replied to this customer you can also erase your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar type of response you require to offer to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the categories you have general starting with us refunds and orders information gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will shipment take that’s a question that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just select this ticket clearly the concern is various however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re replying to a consumer on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a consumer question and you can simply insert that pre-written info into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of responses again and again so this is a very simple formula for your agents to follow so they can easily respond to e-mails so another excellent function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can produce different groups for various purposes so if a ticket and a concern is associated with billing you can designate a group member so over here i have actually assigned myself in this group which individual might specify their function and make them the leader of this kind of billing ticket besides that you can also assign different in the group section you can also designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients might have raised a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and practical and i’ll capture you guys in the next video Freshdesk Sso C