Freshdesk Sso For Agents Only – effortless omnichannel service

So we are talking about…Freshdesk Sso For Agents Only…you can use freshdesk for customer support so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for complimentary as quickly as you sign up you’re gon na get started and that will pack your basic dashboard so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo so as you can see i’m gon na go with a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can upgrade those and next you’re gon na select your support channel so how you can be called through phone e-mail social media chat or forms and listed below that you can include your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out much better or even worse it’s going to show you a good pattern and listed below that you have your client satisfaction and you can see the percentage of positive reactions or negative actions even neutral reactions and the total reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na give you a good little pointer on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply say let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you wish to view if you wish to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up below that you have your basic contact and companies so you can see those whichever manner in which you have actually called individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a general sort of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Sso For Agents Only support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will find it in your services tab and listed below the solutions tab you have your analytics and reports reports are the basic general introduction of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also see your ticket volume trends so you can Freshdesk Sso For Agents Only

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can see the progress or the details of a particular employee or a group member and listed below that you can see your various channels of interaction you can likewise view your workflow and what type of progress you have made what turning points that you have reached and how much productivity each agent has you can see that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can change its status you can set its top priority and you can also set what type of query it is so what type of concern it is you can also designate a particular agent to this query so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this consumer you can likewise delete your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar kind of reaction you require to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have actually basic starting with us refunds and orders details presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will delivery take that’s a question that is frequently asked you can simply release this draft and after that go back to ticketing i’m simply gon na as a sample simply choose this ticket clearly the question is various however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see suggested solutions and canned kinds so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a customer question and you can just place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another excellent function that freshdesk actually provides is creating groups so if you click groups in the admin area you can create various groups for various purposes so if a problem and a ticket is related to billing you can designate a group member so over here i’ve assigned myself in this group which person could define their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group area you can also appoint various tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have raised a specific scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll catch you people in the next video Freshdesk Sso For Agents Only

 

 

Freshdesk Sso For Agents Only – effortless omnichannel service

So we are talking about…Freshdesk Sso For Agents Only…you can use freshdesk for client service so let’s start first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na start and that will pack your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can verify your email and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na opt for a pink and listed below that you can also change your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na choose your assistance channel so how you can be contacted by means of phone email social media chat or forms and listed below that you can include your customer support e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and listed below that you have your customer complete satisfaction and you can see the percentage of favorable actions or negative actions even neutral responses and the total responses that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you want to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive below that you have your basic contact and business so you can see those whichever way that you have called people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your solutions tab so your service tab is a general kind of info tab which allows you to view your email marketing your legal requirements

Get Freshdesk Sso For Agents Only support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of various you will discover it in your options tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Sso For Agents Only

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can see the progress or the details of a particular employee or a group member and below that you can see your different channels of interaction you can also see your workflow and what sort of progress you have made what turning points that you have reached and how much efficiency each representative has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what sort of inquiry it is so what type of question it is you can also assign a specific representative to this inquiry so you can simply include a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of reaction you need to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the categories you have actually basic starting with us refunds and orders information presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already offered and let’s see how long will shipment take that’s a question that is frequently asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested services and canned kinds so you’re going to click recommended solutions and you can see various posts that are a pre-written answer to a customer question and you can just place that pre-written information into your action and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of answers again and again so this is an extremely simple formula for your agents to follow so they can easily respond to emails so another great feature that freshdesk really provides is creating groups so if you click groups in the admin area you can produce different groups for various functions so if a ticket and a problem is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that individual might specify their role and make them the leader of this type of billing ticket other than that you can likewise assign various in the group area you can also designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and helpful and i’ll catch you men in the next video Freshdesk Sso For Agents Only