Freshdesk Status Tickets – effortless omnichannel service

So we are talking about…Freshdesk Status Tickets…you can utilize freshdesk for customer support so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you sign up you’re gon na get going and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and individualize your assistance desk you can confirm your email and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be called through phone e-mail social media chat or kinds and listed below that you can add your client support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your customer complete satisfaction and you can see the portion of positive actions or unfavorable responses even neutral responses and the overall actions that you have received on the right side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na provide you a great little suggestion on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you want to view if you want to see the tickets that are assigned to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with individuals you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general type of information tab which allows you to view your email marketing your legal requirements

Get Freshdesk Status Tickets support, customer, ticket, software, zendesk,

your service associated statements so if there is something that is kind of miscellaneous you will discover it in your options tab and below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume trend you can see over here you can get a help desk extensive ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Status Tickets

see on the best side you have your today’s ticket inside so the number of tickets you may have offered or so what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance assistance operation and your basic account settings over here you can view the development or the details of a particular employee or a group member and below that you can see your various channels of communication you can likewise see your workflow and what sort of progress you have made what turning points that you have actually reached and just how much performance each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what type of question it is you can likewise assign a specific agent to this question so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the client so it’s instantly going to key in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have responded to this customer you can also erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a comparable type of action you need to offer to each of your consumers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually basic starting with us refunds and orders info presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a question that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is different however i’m simply picking this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned forms so you’re going to click on recommended services and you can see different posts that are a pre-written answer to a client concern and you can simply place that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is an extremely simple formula for your representatives to follow so they can easily respond to emails so another fantastic function that freshdesk actually supplies is developing groups so if you click groups in the admin area you can create different groups for various functions so if an issue and a ticket is associated with billing you can designate a group member so over here i have actually appointed myself in this group and that person could specify their role and make them the leader of this kind of billing ticket other than that you can also designate various in the group section you can likewise appoint different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers may have raised a particular situation and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you men found this easy to understand and practical and i’ll catch you guys in the next video Freshdesk Status Tickets

 

 

Freshdesk Status Tickets – effortless omnichannel service

So we are talking about…Freshdesk Status Tickets…you can utilize freshdesk for customer service so let’s start first off you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you register you’re gon na begin which will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can validate your email and below that you can see you can include your language whatever sort of language you want on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be called via phone email social networks chat or types and listed below that you can include your customer support email so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a chart that shows you the trends so if the tickets are selling out better or worse it’s going to reveal you a great pattern and listed below that you have your client complete satisfaction and you can see the percentage of favorable responses or unfavorable reactions even neutral actions and the total responses that you have actually received on the right side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and immediate ones will be on the top however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually contacted individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of details tab which enables you to see your email marketing your legal requirements

Get Freshdesk Status Tickets support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will find it in your solutions tab and below the solutions tab you have your analytics and reports reports are the basic general summary of the number of tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk in-depth ticket analysis and you can likewise see your ticket volume patterns so you can Freshdesk Status Tickets

see on the best side you have your today’s ticket inside so how many tickets you might have sold approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can see the progress or the information of a specific team member or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what kind of progress you have actually made what milestones that you have actually reached and how much productivity each agent has you can view that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what kind of concern it is you can also assign a particular representative to this query so you can just add a note essentially respond

 

tto this person and now i’m going to just tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this client you can also erase your actions within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of action you require to provide to each of your customers again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information presents and discount coupons and truths and questions so in fact in questions you can see over here there is some draft templates that are already available and let’s see for how long will delivery take that’s a concern that is frequently asked you can just release this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket certainly the concern is different but i’m just selecting this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended solutions and canned kinds so you’re going to click on suggested services and you can see various short articles that are a pre-written answer to a customer question and you can just insert that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is an extremely easy formula for your agents to follow so they can easily respond to emails so another fantastic function that freshdesk really supplies is producing groups so if you click on groups in the admin section you can develop various groups for different purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i have actually assigned myself in this group and that person might specify their function and make them the leader of this type of billing ticket aside from that you can likewise designate various in the group area you can also assign various tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain circumstance and yeah this is how you can begin with your online ticketing using freshdesk.com i hope you people found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Status Tickets