Freshdesk Support Help – effortless omnichannel service

So we are talking about…Freshdesk Support Help…you can utilize freshdesk for client service so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na get started and that will fill your basic control panel so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can confirm your email and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be gotten in touch with through phone email social media chat or forms and listed below that you can include your client support email so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a team that is working for you if somebody is going to be selling the tickets for you you can invite them over here successive over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great trend and listed below that you have your customer complete satisfaction and you can see the portion of favorable responses or unfavorable actions even neutral reactions and the overall responses that you have gotten on the right side you’re gon na have your to-do list so something that you require to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive below that you have your basic contact and companies so you can see those whichever way that you have actually gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a basic kind of info tab which allows you to see your email marketing your legal requirements

Get Freshdesk Support Help support, customer, ticket, software, zendesk,

your service related statements so if there is something that is type of various you will find it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also view your ticket volume trends so you can Freshdesk Support Help

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow agent performance support operation and your general account settings over here you can see the development or the information of a certain staff member or a group member and listed below that you can see your different channels of communication you can also see your workflow and what type of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to show you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific classification what type of ticket this is you can alter its status you can set its top priority and you can likewise set what sort of inquiry it is so what kind of concern it is you can likewise appoint a specific representative to this query so you can simply include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to reply to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send that and now i have responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can erase them within a few seconds and retype your emails so if you’re a company that’s running this ticketing service and you have a similar sort of action you need to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general getting started with us orders and refunds details gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply release this draft and then go back to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the concern is different however i’m just choosing this as a sample and now i’m just going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended services and canned kinds so you’re going to click on suggested options and you can see various articles that are a pre-written answer to a customer question and you can just place that pre-written info into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another excellent function that freshdesk actually offers is developing groups so if you click groups in the admin section you can develop different groups for different functions so if a ticket and a concern is connected to billing you can appoint a group member so over here i have actually assigned myself in this group and that person could define their function and make them the leader of this type of billing ticket aside from that you can likewise appoint different in the group area you can also appoint various tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Support Help

 

 

Freshdesk Support Help – effortless omnichannel service

So we are talking about…Freshdesk Support Help…you can use freshdesk for client service so let’s get started first off you’re gon na begin your complimentary trial on freshdesk.com and over here you’re gon na put in your details and register for free as quickly as you sign up you’re gon na get started and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your email and below that you can see you can add your language whatever type of language you want on your website change the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na pick your support channel so how you can be contacted by means of phone email social media chat or kinds and below that you can include your consumer support e-mail so if someone is going to be contacting you you can set that e-mail over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can welcome them over here next up over here we have our control panel our control panel reveals our

 

unresolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that shows you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and listed below that you have your client complete satisfaction and you can see the portion of negative responses or positive responses even neutral responses and the total responses that you have gotten on the right side you’re gon na have your order of business so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a great little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out according to your requirements and next up below that you have your basic contact and companies so you can see those whichever way that you have gotten in touch with people you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them listed below that you have your solutions tab so your option tab is a basic type of information tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Support Help support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of various you will discover it in your options tab and listed below the options tab you have your reports and analytics reports are the standard general introduction of how many tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also see your ticket volume trends so you can Freshdesk Support Help

see on the right side you have your today’s ticket inside so the number of tickets you might have offered approximately what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance support operation and your general account settings over here you can see the development or the details of a particular employee or a group member and listed below that you can see your different channels of communication you can also view your workflow and what sort of development you have actually made what turning points that you have reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can also set what kind of query it is so what kind of concern it is you can also designate a particular representative to this inquiry so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually responded to this customer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable type of response you require to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds details presents and coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample simply select this ticket obviously the concern is different but i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same type of answers again and again so this is a very easy formula for your representatives to follow so they can quickly react to emails so another fantastic feature that freshdesk truly offers is producing groups so if you click groups in the admin section you can create different groups for various purposes so if a problem and a ticket is associated with billing you can appoint a group member so over here i have actually designated myself in this group which individual might define their role and make them the leader of this kind of billing ticket other than that you can also appoint various in the group area you can likewise designate various tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have raised a specific situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men discovered this easy to understand and useful and i’ll capture you guys in the next video Freshdesk Support Help