Freshdesk Text Formatting – effortless omnichannel service

So we are talking about…Freshdesk Text Formatting…you can utilize freshdesk for customer support so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as quickly as you sign up you’re gon na start which will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and listed below that you can see you can include your language whatever sort of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone email social media chat or kinds and listed below that you can add your customer support e-mail so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good trend and below that you have your customer fulfillment and you can see the percentage of unfavorable reactions or positive actions even neutral responses and the overall actions that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your to-do list you’re gon na add it over here and it’s gon na offer you a good little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever way that you have actually called individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them listed below that you have your solutions tab so your option tab is a basic type of information tab which permits you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is sort of miscellaneous you will find it in your services tab and listed below the options tab you have your reports and analytics reports are the basic general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume patterns so you can Freshdesk Text Formatting

see on the best side you have your today’s ticket inside so the number of tickets you may have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the development or the details of a certain team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of progress you have actually made what milestones that you have reached and how much performance each representative has you can see that from over here going back into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can likewise set what kind of query it is so what type of question it is you can also designate a particular agent to this question so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m just going to send that and now i have responded to this consumer you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of reaction you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already available and let’s see the length of time will delivery take that’s a concern that is frequently asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is different but i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned forms so you’re going to click on recommended services and you can see various posts that are a pre-written answer to a consumer concern and you can just place that pre-written info into your reaction and send it without having to

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retype the very same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another great function that freshdesk really supplies is creating groups so if you click groups in the admin section you can create different groups for different purposes so if a ticket and a concern is related to billing you can appoint a group member so over here i have actually designated myself in this group which individual could specify their function and make them the leader of this sort of billing ticket aside from that you can also assign different in the group section you can also appoint different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a certain circumstance and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and practical and i’ll catch you people in the next video Freshdesk Text Formatting