Freshdesk Theme Templates – effortless omnichannel service

So we are talking about…Freshdesk Theme Templates…you can utilize freshdesk for customer support so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for complimentary as soon as you register you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can confirm your e-mail and below that you can see you can include your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be contacted by means of phone email social networks chat or forms and listed below that you can include your customer assistance e-mail so if someone is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

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unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and listed below that you have your client fulfillment and you can see the percentage of favorable responses or negative reactions even neutral responses and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their phone numbers facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic kind of information tab which allows you to see your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will find it in your services tab and listed below the solutions tab you have your reports and analytics reports are the basic general summary of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Theme Templates

see on the best side you have your today’s ticket inside so how many tickets you might have offered or two what is the increase or decrease in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the information of a specific team member or a group member and below that you can see your different channels of interaction you can likewise view your workflow and what kind of progress you have made what turning points that you have reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its top priority and you can likewise set what sort of question it is so what kind of concern it is you can also appoint a particular agent to this inquiry so you can just include a note generally respond

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tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m simply going to send out that and now i have replied to this consumer you can also delete your actions within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a comparable kind of reaction you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have general starting with us refunds and orders info presents and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see the length of time will shipment take that’s a concern that is often asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample just select this ticket obviously the question is various however i’m just selecting this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested options and canned kinds so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a client question and you can simply place that pre-written information into your action and send it without needing to

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retype the same type of responses again and again so this is a very simple formula for your agents to follow so they can quickly respond to e-mails so another terrific function that freshdesk truly offers is creating groups so if you click groups in the admin section you can create different groups for different functions so if a problem and a ticket is connected to billing you can appoint a group member so over here i have actually designated myself in this group and that individual could specify their function and make them the leader of this kind of billing ticket besides that you can also assign different in the group section you can likewise designate different tickets to various groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a certain situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll catch you people in the next video Freshdesk Theme Templates

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