Freshdesk Ticket Reporting – effortless omnichannel service

So we are talking about…Freshdesk Ticket Reporting…you can utilize freshdesk for customer care so let’s start first of all you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as soon as you sign up you’re gon na start and that will fill your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and personalize your aid desk you can verify your e-mail and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na pick your support channel so how you can be contacted through phone email social networks chat or types and listed below that you can add your client assistance email so if someone is going to be calling you you can set that email over here and next up you can welcome somebody to your team so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or worse it’s going to show you a great trend and below that you have your consumer complete satisfaction and you can see the percentage of favorable reactions or unfavorable reactions even neutral reactions and the total reactions that you have gotten on the right side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na add it over here and it’s gon na give you a nice little pointer on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to see if you want to see the tickets that are designated to a specific person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and next up listed below that you have your basic contact and companies so you can view those whichever manner in which you have contacted people you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a general kind of details tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Ticket Reporting support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is kind of various you will find it in your services tab and below the options tab you have your reports and analytics reports are the basic general summary of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Freshdesk Ticket Reporting

see on the right side you have your today’s ticket inside so the number of tickets you may have offered or two what is the boost or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow representative performance assistance operation and your general account settings over here you can view the progress or the details of a specific employee or a group member and below that you can see your different channels of communication you can also see your workflow and what sort of progress you have actually made what milestones that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what sort of ticket this is you can change its status you can set its concern and you can also set what type of question it is so what type of concern it is you can likewise assign a particular agent to this query so you can just include a note essentially respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s automatically going to key in hi matt rogers that’s the customer name this is jane doe what might be the issue with your product i’m just going to send out that and now i have responded to this client you can also delete your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a similar sort of response you require to offer to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting started with us refunds and orders details presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see the length of time will shipment take that’s a question that is often asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket clearly the question is various but i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended services and canned forms so you’re going to click suggested solutions and you can see various short articles that are a pre-written answer to a client concern and you can simply place that pre-written details into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same sort of answers again and again so this is a very easy formula for your agents to follow so they can easily respond to e-mails so another terrific function that freshdesk truly offers is creating groups so if you click on groups in the admin section you can produce different groups for different functions so if an issue and a ticket is connected to billing you can assign a group member so over here i have actually designated myself in this group which person could define their function and make them the leader of this sort of billing ticket other than that you can likewise designate different in the group area you can likewise designate various tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where clients may have elevated a particular situation and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and useful and i’ll capture you people in the next video Freshdesk Ticket Reporting

 

 

Freshdesk Ticket Reporting – effortless omnichannel service

So we are talking about…Freshdesk Ticket Reporting…you can use freshdesk for client service so let’s start first off you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you sign up you’re gon na get started which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your aid desk you can verify your e-mail and below that you can see you can include your language whatever type of language you desire on your website alter the color of your logo design so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be called by means of phone email social media chat or forms and listed below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out much better or worse it’s going to reveal you a good trend and listed below that you have your client satisfaction and you can see the percentage of positive actions or unfavorable reactions even neutral responses and the total reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na provide you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a specific person or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and business so you can view those whichever manner in which you have actually called individuals you can see their e-mail addresses uh their company titles their telephone number facebook twitter whatever type of account information that you have about them below that you have your options tab so your option tab is a general sort of details tab which allows you to view your e-mail marketing your legal requirements

Get Freshdesk Ticket Reporting support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of miscellaneous you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general introduction of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Freshdesk Ticket Reporting

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow agent performance support operation and your general account settings over here you can view the development or the details of a certain staff member or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what kind of development you have actually made what turning points that you have reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what kind of ticket this is you can change its status you can set its top priority and you can also set what type of inquiry it is so what kind of question it is you can also assign a particular agent to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have responded to this customer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to provide to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic getting going with us refunds and orders information presents and coupons and truths and concerns so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m simply gon na as a sample simply select this ticket clearly the concern is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a consumer on the bottom left you can see suggested options and canned kinds so you’re going to click recommended services and you can see various posts that are a pre-written answer to a customer question and you can simply insert that pre-written information into your response and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same type of responses again and again so this is a very easy formula for your representatives to follow so they can quickly react to e-mails so another fantastic feature that freshdesk really provides is creating groups so if you click groups in the admin section you can develop various groups for different purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i’ve designated myself in this group which person could define their function and make them the leader of this kind of billing ticket besides that you can likewise designate different in the group area you can also appoint different tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients might have raised a certain situation and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and handy and i’ll catch you men in the next video Freshdesk Ticket Reporting