Freshdesk Vs Sysaid – effortless omnichannel service

So we are talking about…Freshdesk Vs Sysaid…you can utilize freshdesk for customer support so let’s begin first of all you’re gon na start your complimentary trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you register you’re gon na begin and that will load your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your assistance desk you can verify your email and below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo so as you can see i’m gon na go with a pink and listed below that you can also alter your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can upgrade those and next you’re gon na select your support channel so how you can be gotten in touch with via phone email social networks chat or forms and listed below that you can add your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here next up over here we have our control panel our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a graph that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your client satisfaction and you can see the percentage of negative responses or positive responses even neutral responses and the overall actions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little tip on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what sort of tickets you wish to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can view those whichever way that you have called people you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general type of information tab which permits you to view your email marketing your legal requirements

Get Freshdesk Vs Sysaid support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your options tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you might have offered what is the ticket volume pattern you can see over here you can get an assistance desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk Vs Sysaid

see on the best side you have your today’s ticket inside so the number of tickets you might have sold or two what is the increase or reduce in these sales you can see getting seven tickets increase the volume by 99 and below that you have your basic administrative settings your team channels workflow agent productivity support operation and your general account settings over here you can view the development or the details of a specific team member or a group member and below that you can see your different channels of communication you can also view your workflow and what sort of development you have actually made what milestones that you have actually reached and just how much performance each representative has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its concern and you can likewise set what sort of question it is so what kind of concern it is you can also assign a particular representative to this inquiry so you can just add a note basically respond

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the client so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have responded to this client you can likewise delete your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a similar type of action you require to provide to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the classifications you have actually general starting with us orders and refunds info gifts and discount coupons and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a concern that is typically asked you can simply publish this draft and then return to ticketing i’m just gon na as a sample simply select this ticket obviously the question is various however i’m just selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested services and canned kinds so you’re going to click on recommended options and you can see various short articles that are a pre-written answer to a consumer concern and you can just insert that pre-written info into your action and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same type of answers again and again so this is a really easy formula for your representatives to follow so they can quickly respond to emails so another terrific function that freshdesk truly provides is developing groups so if you click on groups in the admin section you can produce various groups for different purposes so if a concern and a ticket is related to billing you can designate a group member so over here i’ve designated myself in this group which person might define their role and make them the leader of this type of billing ticket aside from that you can likewise assign various in the group area you can also appoint different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have raised a specific scenario and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you guys discovered this easy to understand and helpful and i’ll capture you guys in the next video Freshdesk Vs Sysaid

 

 

Freshdesk Vs Sysaid – effortless omnichannel service

So we are talking about…Freshdesk Vs Sysaid…you can use freshdesk for customer care so let’s begin to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you register you’re gon na begin and that will pack your basic dashboard so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever type of language you desire on your website change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah therefore you can update those and next you’re gon na select your support channel so how you can be gotten in touch with through phone email social media chat or types and listed below that you can add your customer assistance e-mail so if someone is going to be calling you you can set that email over here and next up you can welcome someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our control panel reveals our

 

unsolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good trend and below that you have your customer satisfaction and you can see the percentage of negative reactions or favorable responses even neutral responses and the overall responses that you have actually gotten on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na offer you a good little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see high and urgent ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are appointed to a specific individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can see those whichever way that you have actually called individuals you can see their e-mail addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a basic type of information tab which enables you to see your e-mail marketing your legal requirements

Get Freshdesk Vs Sysaid support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is sort of miscellaneous you will find it in your options tab and listed below the solutions tab you have your reports and analytics reports are the standard general summary of how many tickets you may have offered what is the ticket volume trend you can see over here you can get an assistance desk extensive ticket analysis and you can likewise see your ticket volume trends so you can Freshdesk Vs Sysaid

see on the best side you have your today’s ticket inside so the number of tickets you may have offered approximately what is the boost or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the development or the information of a certain team member or a group member and below that you can see your various channels of communication you can also see your workflow and what kind of development you have made what milestones that you have actually reached and how much efficiency each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can change its status you can set its concern and you can likewise set what type of question it is so what kind of concern it is you can likewise assign a particular agent to this query so you can just add a note essentially reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your item i’m simply going to send that and now i have replied to this consumer you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable type of response you require to give to each of your consumers again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have basic starting with us orders and refunds information gifts and vouchers and facts and questions so in fact in questions you can see over here there is some draft templates that are currently offered and let’s see how long will shipment take that’s a question that is often asked you can just release this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the question is various but i’m simply choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click suggested services and you can see various short articles that are a pre-written answer to a customer question and you can simply place that pre-written information into your reaction and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the same kind of responses again and again so this is an extremely simple formula for your agents to follow so they can quickly react to emails so another fantastic feature that freshdesk really supplies is creating groups so if you click groups in the admin area you can produce different groups for different purposes so if a ticket and a problem is associated with billing you can designate a group member so over here i have actually appointed myself in this group which person might define their function and make them the leader of this sort of billing ticket besides that you can likewise assign various in the group section you can likewise designate various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers may have elevated a particular situation and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you people in the next video Freshdesk Vs Sysaid