Freshdesk White Label – effortless omnichannel service

So we are talking about…Freshdesk White Label…you can utilize freshdesk for customer support so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and sign up for free as quickly as you register you’re gon na begin and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your help desk you can verify your email and below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na opt for a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah and so you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with through phone e-mail social networks chat or forms and listed below that you can add your customer assistance email so if somebody is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your team so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here successive over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the trends so if the tickets are selling out better or worse it’s going to show you a great trend and listed below that you have your customer complete satisfaction and you can see the percentage of favorable responses or unfavorable responses even neutral reactions and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you need to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a great little suggestion on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can view those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your option tab is a general type of information tab which allows you to see your email marketing your legal requirements

Get Freshdesk White Label support, customer, ticket, software, zendesk,

your service related statements so if there is something that is sort of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the fundamental general summary of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also see your ticket volume patterns so you can Freshdesk White Label

see on the right side you have your today’s ticket inside so how many tickets you may have sold approximately what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency support operation and your basic account settings over here you can see the development or the information of a specific employee or a group member and below that you can see your different channels of communication you can likewise see your workflow and what sort of progress you have actually made what milestones that you have reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its priority and you can also set what type of query it is so what type of concern it is you can also designate a particular agent to this inquiry so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a similar sort of action you need to provide to each of your customers again and again you’re going to enter into the options tab and over here you can see there is the classifications you have general getting started with us orders and refunds details gifts and vouchers and facts and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can simply release this draft and then return to ticketing i’m just gon na as a sample simply choose this ticket certainly the concern is various however i’m just choosing this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see recommended services and canned forms so you’re going to click recommended services and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to emails so another great function that freshdesk actually provides is creating groups so if you click on groups in the admin area you can create various groups for various functions so if a ticket and a problem is associated with billing you can assign a group member so over here i’ve appointed myself in this group which individual might specify their role and make them the leader of this kind of billing ticket besides that you can also appoint various in the group section you can also assign different tickets to various groups and when you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where clients may have elevated a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys discovered this easy to understand and useful and i’ll capture you men in the next video Freshdesk White Label

 

 

Freshdesk White Label – effortless omnichannel service

So we are talking about…Freshdesk White Label…you can use freshdesk for client service so let’s get going first of all you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get started and that will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na choose a pink and below that you can also change your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be called through phone email social media chat or types and below that you can include your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can welcome them over here successive over here we have our dashboard our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out better or even worse it’s going to reveal you a good trend and listed below that you have your consumer fulfillment and you can see the portion of favorable actions or unfavorable reactions even neutral responses and the total reactions that you have received on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na give you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can arrange your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are appointed to a specific person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and next up below that you have your basic contact and companies so you can see those whichever way that you have actually contacted individuals you can see their email addresses uh their company titles their contact number facebook twitter whatever kind of account details that you have about them below that you have your options tab so your service tab is a general type of details tab which permits you to view your e-mail marketing your legal requirements

Get Freshdesk White Label support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is type of miscellaneous you will find it in your options tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk in-depth ticket analysis and you can also see your ticket volume patterns so you can Freshdesk White Label

see on the ideal side you have your today’s ticket inside so how many tickets you might have sold or two what is the boost or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow agent efficiency assistance operation and your basic account settings over here you can view the development or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can also see your workflow and what sort of development you have actually made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what kind of ticket this is you can alter its status you can set its priority and you can also set what type of question it is so what kind of concern it is you can likewise appoint a particular agent to this inquiry so you can simply add a note essentially respond

 

tto this person and now i’m going to just tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the consumer so it’s automatically going to enter hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually responded to this consumer you can also erase your actions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable sort of response you require to offer to each of your clients again and again you’re going to enter into the solutions tab and over here you can see there is the classifications you have general getting going with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are currently available and let’s see for how long will delivery take that’s a concern that is frequently asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply choose this ticket clearly the concern is different however i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to reply to it and you can see when you’re replying to a customer on the bottom left you can see suggested options and canned types so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a client question and you can just insert that pre-written info into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same sort of responses again and again so this is a really easy formula for your agents to follow so they can quickly react to emails so another terrific function that freshdesk really supplies is producing groups so if you click groups in the admin area you can produce various groups for various purposes so if a concern and a ticket is associated with billing you can designate a group member so over here i’ve appointed myself in this group and that individual might define their function and make them the leader of this type of billing ticket other than that you can likewise appoint different in the group area you can likewise assign various tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers might have raised a particular situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll catch you people in the next video Freshdesk White Label