Genesis Mining Freshdesk – effortless omnichannel service

So we are talking about…Genesis Mining Freshdesk…you can use freshdesk for customer support so let’s start to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get started and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your email and below that you can see you can include your language whatever kind of language you want on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah and so you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone e-mail social media chat or types and below that you can add your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a group that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our dashboard shows our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that shows you the trends so if the tickets are selling out much better or worse it’s going to reveal you a good pattern and below that you have your client complete satisfaction and you can see the percentage of unfavorable actions or positive reactions even neutral reactions and the total actions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na give you a nice little suggestion on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out as per your needs and successive listed below that you have your basic contact and companies so you can see those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your solution tab is a basic sort of details tab which permits you to view your e-mail marketing your legal requirements

Get Genesis Mining Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is sort of various you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the fundamental general overview of how many tickets you might have sold what is the ticket volume pattern you can see over here you can get an assistance desk extensive ticket analysis and you can likewise view your ticket volume trends so you can Genesis Mining Freshdesk

see on the ideal side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or reduce in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the development or the information of a specific employee or a group member and listed below that you can see your different channels of interaction you can also view your workflow and what sort of development you have actually made what turning points that you have reached and how much efficiency each agent has you can view that from over here returning into tickets i’m going to reveal you how you can deal with a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what kind of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what type of question it is you can likewise assign a specific representative to this inquiry so you can just include a note generally reply

 

tto this person and now i’m going to just tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to include this note now i’m going to reply to the customer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have replied to this client you can also erase your responses within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable type of reaction you require to provide to each of your consumers again and again you’re going to enter into the options tab and over here you can see there is the categories you have basic getting going with us orders and refunds info presents and coupons and realities and concerns so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see for how long will delivery take that’s a question that is often asked you can just release this draft and then go back to ticketing i’m simply gon na as a sample just choose this ticket obviously the concern is different however i’m simply choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to reply to it and you can see when you’re responding to a customer on the bottom left you can see suggested solutions and canned forms so you’re going to click recommended solutions and you can see different short articles that are a pre-written answer to a customer question and you can simply insert that pre-written information into your reaction and send it without needing to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the very same kind of responses again and again so this is an extremely easy formula for your representatives to follow so they can easily respond to emails so another fantastic feature that freshdesk truly provides is producing groups so if you click groups in the admin section you can develop various groups for various purposes so if a concern and a ticket is associated with billing you can appoint a group member so over here i have actually assigned myself in this group which individual could specify their function and make them the leader of this sort of billing ticket aside from that you can likewise assign different in the group section you can also assign various tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where consumers might have elevated a certain scenario and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and valuable and i’ll capture you guys in the next video Genesis Mining Freshdesk

 

 

Genesis Mining Freshdesk – effortless omnichannel service

So we are talking about…Genesis Mining Freshdesk…you can utilize freshdesk for customer service so let’s get started first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for complimentary as quickly as you sign up you’re gon na get going which will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and individualize your aid desk you can verify your e-mail and listed below that you can see you can include your language whatever type of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na choose your assistance channel so how you can be contacted through phone e-mail social networks chat or kinds and listed below that you can include your client assistance email so if someone is going to be calling you you can set that e-mail over here and next up you can invite someone to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard reveals our

 

unresolved tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na offer you a chart that reveals you the patterns so if the tickets are selling out better or worse it’s going to reveal you a nice trend and listed below that you have your client satisfaction and you can see the percentage of favorable responses or unfavorable reactions even neutral responses and the overall responses that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your to-do list you’re gon na include it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just say let’s arrange them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your needs and next up listed below that you have your basic contact and business so you can see those whichever way that you have contacted people you can see their email addresses uh their company titles their telephone number facebook twitter whatever type of account details that you have about them below that you have your solutions tab so your option tab is a general sort of information tab which enables you to see your email marketing your legal requirements

Get Genesis Mining Freshdesk support, customer, ticket, software, zendesk,

your service related announcements so if there is something that is kind of various you will discover it in your solutions tab and listed below the options tab you have your analytics and reports reports are the standard general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get a help desk extensive ticket analysis and you can also view your ticket volume patterns so you can Genesis Mining Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you might have offered or so what is the boost or decrease in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative performance support operation and your general account settings over here you can view the progress or the details of a certain employee or a group member and below that you can see your various channels of interaction you can likewise view your workflow and what kind of progress you have actually made what milestones that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its concern and you can likewise set what sort of inquiry it is so what kind of question it is you can likewise assign a specific representative to this question so you can just include a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the customer so it’s automatically going to key in hi matt rogers that’s the consumer name this is jane doe what might be the concern with your item i’m just going to send that and now i have actually replied to this customer you can also erase your responses within 10 seconds so if you make a mistake you can erase them within a few seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable sort of response you need to provide to each of your clients again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually general getting started with us orders and refunds info presents and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already offered and let’s see for how long will shipment take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample just select this ticket clearly the question is various however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to reply to it and you can see when you’re replying to a client on the bottom left you can see recommended options and canned kinds so you’re going to click recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can just place that pre-written details into your response and send it without having to

freshworks, review, chat, tools, reviews, tool, value, crm,

retype the exact same kind of responses again and again so this is a really simple formula for your agents to follow so they can quickly respond to emails so another excellent feature that freshdesk truly supplies is creating groups so if you click on groups in the admin section you can develop various groups for various functions so if a ticket and an issue is associated with billing you can designate a group member so over here i’ve designated myself in this group which individual might define their function and make them the leader of this kind of billing ticket aside from that you can also appoint different in the group area you can also assign different tickets to different groups and as soon as you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where customers might have elevated a specific circumstance and yeah this is how you can get going with your online ticketing utilizing freshdesk.com i hope you people found this easy to understand and handy and i’ll capture you guys in the next video Genesis Mining Freshdesk