Google Tag Manager Freshdesk Chat Widget – effortless omnichannel service

So we are talking about…Google Tag Manager Freshdesk Chat Widget…you can use freshdesk for customer support so let’s get going first of all you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and register for totally free as quickly as you register you’re gon na get going and that will load your basic control panel so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and personalize your help desk you can verify your email and listed below that you can see you can add your language whatever kind of language you want on your website change the color of your logo design so as you can see i’m gon na go with a pink and below that you can also change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social media chat or forms and below that you can include your client assistance e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel reveals our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a nice trend and listed below that you have your consumer complete satisfaction and you can see the portion of negative actions or favorable actions even neutral reactions and the overall reactions that you have received on the ideal side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na include it over here and it’s gon na provide you a good little suggestion on your basic control panel and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you want to see if you want to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and successive listed below that you have your basic contact and companies so you can view those whichever manner in which you have actually gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever kind of account information that you have about them below that you have your options tab so your option tab is a general kind of details tab which enables you to see your email marketing your legal requirements

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your service associated announcements so if there is something that is kind of miscellaneous you will discover it in your solutions tab and listed below the solutions tab you have your analytics and reports reports are the basic general summary of how many tickets you may have sold what is the ticket volume pattern you can see over here you can get an assistance desk thorough ticket analysis and you can likewise see your ticket volume patterns so you can Google Tag Manager Freshdesk Chat Widget

see on the best side you have your today’s ticket inside so how many tickets you may have sold or two what is the boost or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow agent productivity assistance operation and your general account settings over here you can view the progress or the information of a certain staff member or a group member and below that you can see your various channels of communication you can also see your workflow and what sort of development you have made what milestones that you have actually reached and how much productivity each agent has you can see that from over here going back into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can likewise set what type of question it is so what kind of concern it is you can likewise appoint a specific agent to this query so you can just include a note basically reply

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the client so it’s immediately going to enter hi matt rogers that’s the client name this is jane doe what might be the concern with your item i’m simply going to send out that and now i have actually responded to this customer you can likewise delete your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your e-mails so if you’re an organization that’s running this ticketing service and you have a comparable kind of response you require to give to each of your customers again and again you’re going to go into the services tab and over here you can see there is the classifications you have actually general getting going with us orders and refunds information gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see for how long will shipment take that’s a question that is frequently asked you can simply publish this draft and after that go back to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different however i’m just selecting this as a sample and now i’m just going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a customer on the bottom left you can see recommended services and canned kinds so you’re going to click recommended services and you can see different short articles that are a pre-written answer to a client question and you can simply insert that pre-written details into your action and send it without needing to

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retype the same kind of responses again and again so this is a really simple formula for your agents to follow so they can easily respond to e-mails so another fantastic feature that freshdesk really supplies is developing groups so if you click groups in the admin section you can produce various groups for various purposes so if an issue and a ticket is related to billing you can designate a group member so over here i have actually designated myself in this group and that individual could define their function and make them the leader of this type of billing ticket besides that you can also appoint different in the group area you can also appoint different tickets to different groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where clients may have raised a certain circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you people discovered this easy to understand and valuable and i’ll catch you men in the next video Google Tag Manager Freshdesk Chat Widget