Happy Shopping Freshdesk Com Facebook – effortless omnichannel service

So we are talking about…Happy Shopping Freshdesk Com Facebook…you can utilize freshdesk for client service so let’s get started to begin with you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and sign up for totally free as quickly as you register you’re gon na get going and that will fill your basic control panel so when you’re getting going with freshdesk as you can see on the left side it will set up your account so over here and customize your assistance desk you can confirm your e-mail and below that you can see you can add your language whatever sort of language you want on your site alter the color of your logo so as you can see i’m gon na go with a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na choose your support channel so how you can be gotten in touch with via phone e-mail social networks chat or forms and listed below that you can include your consumer support e-mail so if someone is going to be calling you you can set that e-mail over here and next up you can welcome someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a nice trend and listed below that you have your consumer fulfillment and you can see the portion of positive reactions or unfavorable responses even neutral reactions and the total actions that you have actually received on the best side you’re gon na have your to-do list so something that you need to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na move on to tickets you can arrange your tickets over here so let’s just say let’s arrange them by their status and now you can see urgent and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can view those whichever way that you have called individuals you can see their e-mail addresses uh their business titles their telephone number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your option tab is a general kind of info tab which permits you to view your e-mail marketing your legal requirements

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your service associated statements so if there is something that is sort of various you will discover it in your solutions tab and below the options tab you have your analytics and reports reports are the basic general introduction of the number of tickets you may have sold what is the ticket volume pattern you can see over here you can get a help desk thorough ticket analysis and you can likewise see your ticket volume trends so you can Happy Shopping Freshdesk Com Facebook

see on the right side you have your today’s ticket inside so the number of tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent performance assistance operation and your general account settings over here you can view the progress or the details of a specific staff member or a group member and listed below that you can see your various channels of interaction you can also see your workflow and what kind of development you have made what turning points that you have actually reached and just how much efficiency each representative has you can view that from over here going back into tickets i’m going to show you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what kind of ticket this is you can change its status you can set its priority and you can also set what type of inquiry it is so what type of question it is you can also assign a particular representative to this query so you can just include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to reply to the consumer so it’s immediately going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m simply going to send out that and now i have actually responded to this consumer you can likewise delete your reactions within 10 seconds so if you slip up you can delete them within a couple of seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of response you need to offer to each of your customers again and again you’re going to enter into the services tab and over here you can see there is the categories you have actually basic getting going with us orders and refunds information gifts and coupons and facts and concerns so in fact in questions you can see over here there is some draft templates that are already available and let’s see the length of time will shipment take that’s a concern that is frequently asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just select this ticket undoubtedly the question is different however i’m just choosing this as a sample and now i’m simply going to pick this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned types so you’re going to click suggested services and you can see various articles that are a pre-written answer to a customer concern and you can just insert that pre-written details into your action and send it without needing to

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retype the exact same type of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another excellent function that freshdesk truly offers is creating groups so if you click on groups in the admin area you can produce different groups for different functions so if a ticket and a concern is related to billing you can assign a group member so over here i’ve appointed myself in this group and that individual might specify their role and make them the leader of this sort of billing ticket besides that you can likewise assign different in the group section you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you men in the next video Happy Shopping Freshdesk Com Facebook