Happy Socks Freshdesk – effortless omnichannel service

So we are talking about…Happy Socks Freshdesk…you can use freshdesk for customer service so let’s get going first off you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your details and sign up for totally free as soon as you register you’re gon na get started which will load your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your help desk you can confirm your e-mail and listed below that you can see you can add your language whatever sort of language you want on your website change the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise change your menu color so i’m also gon na make that pink i guess or i should make that black yeah therefore you can update those and next you’re gon na pick your support channel so how you can be called via phone email social media chat or types and listed below that you can add your customer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite someone to your group so if you have a team that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our control panel shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and listed below that you have your customer satisfaction and you can see the portion of favorable responses or negative actions even neutral responses and the overall reactions that you have actually gotten on the best side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na add it over here and it’s gon na offer you a nice little pointer on your basic dashboard and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see immediate and high ones will be on the leading nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you wish to view if you want to see the tickets that are designated to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever kind of account information that you have about them below that you have your options tab so your option tab is a basic sort of details tab which allows you to view your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of miscellaneous you will find it in your solutions tab and listed below the services tab you have your reports and analytics reports are the basic general introduction of the number of tickets you may have offered what is the ticket volume trend you can see over here you can get a help desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Happy Socks Freshdesk

see on the right side you have your today’s ticket inside so the number of tickets you may have sold approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and below that you have your general administrative settings your team channels workflow representative productivity support operation and your basic account settings over here you can view the development or the information of a certain employee or a group member and below that you can see your different channels of interaction you can likewise see your workflow and what type of progress you have made what turning points that you have reached and how much efficiency each representative has you can view that from over here returning into tickets i’m going to show you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a specific classification what sort of ticket this is you can change its status you can set its top priority and you can also set what sort of inquiry it is so what type of concern it is you can also assign a particular agent to this question so you can simply include a note essentially reply

 

tto this person and now i’m going to simply tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the consumer so it’s immediately going to type in hi matt rogers that’s the consumer name this is jane doe what might be the problem with your product i’m just going to send out that and now i have actually replied to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to offer to each of your clients again and again you’re going to enter into the options tab and over here you can see there is the categories you have general starting with us orders and refunds information gifts and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are already readily available and let’s see the length of time will delivery take that’s a question that is typically asked you can simply publish this draft and after that return to ticketing i’m just gon na as a sample simply select this ticket certainly the concern is different but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned types so you’re going to click on suggested options and you can see various short articles that are a pre-written answer to a consumer question and you can just place that pre-written information into your response and send it without needing to

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retype the very same sort of responses again and again so this is a really easy formula for your representatives to follow so they can quickly react to emails so another terrific feature that freshdesk actually supplies is developing groups so if you click on groups in the admin area you can create different groups for various purposes so if a ticket and a concern is connected to billing you can appoint a group member so over here i’ve designated myself in this group and that person might specify their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can likewise designate various tickets to different groups and once you have actually done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers may have elevated a specific scenario and yeah this is how you can start with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you people in the next video Happy Socks Freshdesk