Hawes And Curtis Returns Freshdesk – effortless omnichannel service

So we are talking about…Hawes And Curtis Returns Freshdesk…you can utilize freshdesk for customer care so let’s get started first off you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as quickly as you sign up you’re gon na get started and that will load your basic dashboard so when you’re getting started with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your e-mail and listed below that you can see you can include your language whatever kind of language you desire on your site alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can upgrade those and next you’re gon na pick your support channel so how you can be called by means of phone e-mail social networks chat or kinds and below that you can add your customer support email so if someone is going to be calling you you can set that email over here and next up you can invite somebody to your group so if you have a team that is working for you if someone is going to be offering the tickets for you you can invite them over here next up over here we have our control panel our control panel shows our

 

unsettled tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na provide you a chart that reveals you the trends so if the tickets are selling out much better or worse it’s going to reveal you a nice pattern and listed below that you have your client complete satisfaction and you can see the percentage of unfavorable reactions or favorable reactions even neutral responses and the total reactions that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your order of business you’re gon na include it over here and it’s gon na give you a great little reminder on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s sort them by their status and now you can see immediate and high ones will be on the top nevertheless the other ones will be on the bottom now next up on the best side you can see over here you can filter out what type of tickets you want to see if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can view them over here you can filter them out according to your needs and successive listed below that you have your basic contact and business so you can see those whichever manner in which you have gotten in touch with people you can see their email addresses uh their company titles their phone numbers facebook twitter whatever type of account details that you have about them listed below that you have your solutions tab so your option tab is a general kind of info tab which enables you to see your email marketing your legal requirements

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your service related announcements so if there is something that is sort of various you will find it in your services tab and below the services tab you have your analytics and reports reports are the basic general overview of the number of tickets you may have offered what is the ticket volume pattern you can see over here you can get an aid desk thorough ticket analysis and you can likewise view your ticket volume trends so you can Hawes And Curtis Returns Freshdesk

see on the right side you have your today’s ticket inside so how many tickets you might have sold approximately what is the increase or decrease in these sales you can see receiving 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent efficiency assistance operation and your general account settings over here you can see the development or the information of a certain employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what sort of progress you have actually made what turning points that you have actually reached and how much performance each representative has you can view that from over here going back into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular classification what type of ticket this is you can change its status you can set its concern and you can likewise set what kind of inquiry it is so what type of concern it is you can also assign a particular agent to this inquiry so you can simply add a note generally reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the problem with your product i’m just going to send that and now i have actually responded to this client you can also erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a business that’s running this ticketing service and you have a similar type of reaction you require to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the categories you have actually general beginning with us orders and refunds info gifts and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are currently readily available and let’s see how long will delivery take that’s a question that is frequently asked you can just release this draft and then return to ticketing i’m just gon na as a sample just choose this ticket undoubtedly the question is different but i’m just choosing this as a sample and now i’m just going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click recommended options and you can see different short articles that are a pre-written answer to a client question and you can just place that pre-written details into your response and send it without needing to

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retype the exact same kind of answers again and again so this is a very easy formula for your representatives to follow so they can easily respond to e-mails so another excellent feature that freshdesk truly offers is producing groups so if you click groups in the admin area you can develop various groups for different functions so if an issue and a ticket is associated with billing you can assign a group member so over here i have actually designated myself in this group and that person could specify their function and make them the leader of this sort of billing ticket besides that you can likewise designate various in the group section you can likewise designate different tickets to various groups and as soon as you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where customers may have raised a certain situation and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you guys found this easy to understand and useful and i’ll catch you guys in the next video Hawes And Curtis Returns Freshdesk