Hbo Go Freshdesk – effortless omnichannel service

So we are talking about…Hbo Go Freshdesk…you can utilize freshdesk for customer support so let’s get going to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your information and register for free as soon as you register you’re gon na get started and that will fill your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can validate your e-mail and below that you can see you can add your language whatever kind of language you desire on your site alter the color of your logo design so as you can see i’m gon na choose a pink and listed below that you can likewise alter your menu color so i’m also gon na make that pink i guess or i must make that black yeah and so you can update those and next you’re gon na select your support channel so how you can be gotten in touch with by means of phone email social media chat or types and listed below that you can include your consumer assistance e-mail so if somebody is going to be calling you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here successive over here we have our dashboard our control panel reveals our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a chart that shows you the patterns so if the tickets are selling out better or even worse it’s going to show you a great trend and listed below that you have your customer satisfaction and you can see the portion of unfavorable reactions or favorable reactions even neutral responses and the total responses that you have gotten on the best side you’re gon na have your to-do list so something that you need to add to your order of business you’re gon na add it over here and it’s gon na provide you a great little suggestion on your basic control panel and now on the left side we’re gon na move on to tickets you can sort your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what sort of tickets you want to see if you wish to see the tickets that are appointed to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and business so you can view those whichever way that you have called people you can see their email addresses uh their business titles their phone numbers facebook twitter whatever sort of account details that you have about them listed below that you have your options tab so your solution tab is a general sort of information tab which allows you to see your email marketing your legal requirements

Get Hbo Go Freshdesk support, customer, ticket, software, zendesk,

your service associated announcements so if there is something that is type of various you will find it in your options tab and listed below the services tab you have your analytics and reports reports are the basic general summary of how many tickets you might have offered what is the ticket volume pattern you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume patterns so you can Hbo Go Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have sold or so what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your group channels workflow agent efficiency support operation and your basic account settings over here you can view the development or the information of a certain employee or a group member and listed below that you can see your various channels of interaction you can likewise see your workflow and what type of development you have actually made what turning points that you have actually reached and just how much productivity each representative has you can see that from over here returning into tickets i’m going to reveal you how you can resolve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can alter its status you can set its top priority and you can also set what sort of query it is so what kind of concern it is you can also assign a particular representative to this inquiry so you can simply include a note basically respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your concern now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to respond to the client so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have responded to this customer you can likewise erase your reactions within 10 seconds so if you slip up you can delete them within a few seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a similar sort of response you need to provide to each of your clients again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually basic getting started with us orders and refunds information presents and coupons and realities and questions so in fact in questions you can see over here there is some draft design templates that are currently available and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and then go back to ticketing i’m just gon na as a sample simply choose this ticket undoubtedly the concern is various but i’m just selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see suggested solutions and canned types so you’re going to click recommended options and you can see different posts that are a pre-written answer to a consumer question and you can just place that pre-written info into your action and send it without having to

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retype the exact same sort of responses again and again so this is a very simple formula for your agents to follow so they can easily react to emails so another terrific feature that freshdesk actually supplies is creating groups so if you click groups in the admin area you can develop various groups for different functions so if a ticket and a problem is related to billing you can assign a group member so over here i’ve designated myself in this group and that person might define their function and make them the leader of this type of billing ticket besides that you can likewise assign different in the group section you can also appoint different tickets to different groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers may have elevated a certain situation and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you guys found this easy to understand and helpful and i’ll capture you people in the next video Hbo Go Freshdesk