Help Center And Agent Ui Freshdesk – effortless omnichannel service

So we are talking about…Help Center And Agent Ui Freshdesk…you can use freshdesk for customer care so let’s get going to begin with you’re gon na start your free trial on freshdesk.com and over here you’re gon na put in your information and register for totally free as soon as you sign up you’re gon na get going and that will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and customize your assistance desk you can validate your email and below that you can see you can add your language whatever kind of language you desire on your website alter the color of your logo so as you can see i’m gon na choose a pink and below that you can also alter your menu color so i’m likewise gon na make that pink i guess or i need to make that black yeah and so you can upgrade those and next you’re gon na pick your assistance channel so how you can be gotten in touch with through phone e-mail social networks chat or kinds and listed below that you can add your client support email so if somebody is going to be contacting you you can set that e-mail over here and next up you can welcome someone to your group so if you have a group that is working for you if somebody is going to be offering the tickets for you you can invite them over here successive over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na give you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a good pattern and below that you have your consumer complete satisfaction and you can see the percentage of favorable reactions or unfavorable responses even neutral reactions and the overall reactions that you have received on the best side you’re gon na have your order of business so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na offer you a good little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s just state let’s arrange them by their status and now you can see urgent and high ones will be on the leading however the other ones will be on the bottom now next up on the best side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are appointed to a particular individual or the tickets that are still unassigned you can see them over here you can filter them out based on your requirements and successive listed below that you have your basic contact and companies so you can see those whichever manner in which you have called people you can see their e-mail addresses uh their company titles their contact number facebook twitter whatever sort of account information that you have about them below that you have your solutions tab so your service tab is a basic type of info tab which allows you to see your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will discover it in your solutions tab and below the services tab you have your analytics and reports reports are the standard general summary of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an aid desk extensive ticket analysis and you can also see your ticket volume trends so you can Help Center And Agent Ui Freshdesk

see on the ideal side you have your today’s ticket inside so the number of tickets you may have offered or two what is the increase or reduce in these sales you can see receiving seven tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow representative efficiency support operation and your basic account settings over here you can view the progress or the information of a specific employee or a group member and below that you can see your various channels of communication you can likewise view your workflow and what kind of progress you have actually made what milestones that you have reached and how much efficiency each agent has you can view that from over here going back into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a specific category what type of ticket this is you can change its status you can set its top priority and you can likewise set what type of query it is so what type of question it is you can likewise designate a particular agent to this query so you can just include a note essentially reply

 

tto this person and now i’m going to just tell them i will be fixing your ticket your problem now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the customer name this is jane doe what might be the issue with your item i’m simply going to send that and now i have actually responded to this customer you can likewise delete your actions within 10 seconds so if you slip up you can erase them within a couple of seconds and retype your emails so if you’re an organization that’s running this ticketing service and you have a comparable sort of action you require to give to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the classifications you have actually general starting with us refunds and orders details gifts and vouchers and realities and questions so in fact in questions you can see over here there is some draft design templates that are already available and let’s see how long will shipment take that’s a question that is typically asked you can simply publish this draft and then return to ticketing i’m simply gon na as a sample just select this ticket obviously the concern is different but i’m simply selecting this as a sample and now i’m simply going to choose this as a sample and i’m going to reply to it and you can see when you’re responding to a client on the bottom left you can see recommended solutions and canned forms so you’re going to click on suggested solutions and you can see various posts that are a pre-written answer to a client question and you can simply place that pre-written details into your action and send it without having to

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retype the exact same kind of responses again and again so this is a very simple formula for your representatives to follow so they can easily react to e-mails so another excellent function that freshdesk truly offers is producing groups so if you click groups in the admin area you can develop different groups for different functions so if an issue and a ticket is related to billing you can appoint a group member so over here i’ve designated myself in this group which person might specify their function and make them the leader of this sort of billing ticket other than that you can likewise designate various in the group area you can likewise designate different tickets to various groups and when you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the consumer escalations where customers might have elevated a particular circumstance and yeah this is how you can get started with your online ticketing using freshdesk.com i hope you men discovered this easy to understand and practical and i’ll capture you guys in the next video Help Center And Agent Ui Freshdesk