Help Center Api Freshdesk – effortless omnichannel service

So we are talking about…Help Center Api Freshdesk…you can use freshdesk for client service so let’s get started to begin with you’re gon na begin your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for free as quickly as you sign up you’re gon na get started which will pack your basic control panel so when you’re getting started with freshdesk as you can see on the left side it will set up your account so over here and customize your aid desk you can confirm your e-mail and below that you can see you can include your language whatever kind of language you want on your website alter the color of your logo so as you can see i’m gon na opt for a pink and below that you can likewise change your menu color so i’m also gon na make that pink i guess or i ought to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be contacted through phone e-mail social media chat or forms and listed below that you can add your customer assistance email so if someone is going to be contacting you you can set that e-mail over here and next up you can invite somebody to your group so if you have a team that is working for you if somebody is going to be selling the tickets for you you can welcome them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out much better or even worse it’s going to reveal you a good trend and below that you have your client fulfillment and you can see the portion of negative actions or positive actions even neutral responses and the overall responses that you have actually gotten on the best side you’re gon na have your to-do list so something that you require to contribute to your order of business you’re gon na include it over here and it’s gon na give you a good little pointer on your basic dashboard and now on the left side we’re gon na proceed to tickets you can arrange your tickets over here so let’s simply state let’s arrange them by their status and now you can see high and immediate ones will be on the leading nevertheless the other ones will be on the bottom now next up on the right side you can see over here you can filter out what sort of tickets you want to view if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out as per your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have contacted individuals you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account information that you have about them below that you have your solutions tab so your option tab is a general type of information tab which enables you to view your e-mail marketing your legal requirements

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your service related statements so if there is something that is kind of various you will find it in your services tab and listed below the services tab you have your analytics and reports reports are the fundamental general introduction of the number of tickets you may have sold what is the ticket volume trend you can see over here you can get an assistance desk in-depth ticket analysis and you can also view your ticket volume patterns so you can Help Center Api Freshdesk

see on the best side you have your today’s ticket inside so how many tickets you might have sold or two what is the increase or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your basic administrative settings your team channels workflow agent productivity support operation and your basic account settings over here you can see the progress or the details of a certain employee or a group member and listed below that you can see your different channels of interaction you can also see your workflow and what type of development you have made what milestones that you have reached and just how much productivity each agent has you can see that from over here returning into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular classification what type of ticket this is you can alter its status you can set its priority and you can likewise set what type of question it is so what type of question it is you can likewise designate a particular agent to this query so you can just include a note generally respond

 

tto this person and now i’m going to just tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to include this note now i’m going to reply to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the issue with your product i’m just going to send that and now i have replied to this client you can also delete your reactions within 10 seconds so if you make a mistake you can erase them within a couple of seconds and retype your e-mails so if you’re a service that’s running this ticketing service and you have a comparable kind of reaction you require to give to each of your consumers again and again you’re going to go into the solutions tab and over here you can see there is the categories you have basic starting with us refunds and orders information presents and discount coupons and realities and concerns so in fact in questions you can see over here there is some draft design templates that are currently readily available and let’s see the length of time will delivery take that’s a concern that is typically asked you can just publish this draft and then return to ticketing i’m simply gon na as a sample simply select this ticket undoubtedly the question is various however i’m simply selecting this as a sample and now i’m simply going to select this as a sample and i’m going to respond to it and you can see when you’re replying to a client on the bottom left you can see suggested options and canned kinds so you’re going to click on recommended options and you can see different articles that are a pre-written answer to a consumer question and you can simply place that pre-written information into your reaction and send it without having to

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retype the very same sort of answers again and again so this is a very simple formula for your agents to follow so they can easily react to e-mails so another terrific function that freshdesk truly offers is developing groups so if you click groups in the admin area you can develop various groups for different functions so if a concern and a ticket is related to billing you can assign a group member so over here i’ve appointed myself in this group which person might specify their function and make them the leader of this kind of billing ticket other than that you can also appoint different in the group section you can also designate different tickets to different groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a particular scenario and yeah this is how you can get started with your online ticketing utilizing freshdesk.com i hope you men found this easy to understand and practical and i’ll capture you guys in the next video Help Center Api Freshdesk