Help Center Freshdesk Api – effortless omnichannel service

So we are talking about…Help Center Freshdesk Api…you can utilize freshdesk for client service so let’s begin to begin with you’re gon na start your totally free trial on freshdesk.com and over here you’re gon na put in your details and sign up for complimentary as soon as you sign up you’re gon na get started which will fill your basic control panel so when you’re beginning with freshdesk as you can see on the left side it will establish your account so over here and individualize your aid desk you can confirm your e-mail and below that you can see you can add your language whatever type of language you desire on your website change the color of your logo so as you can see i’m gon na choose a pink and listed below that you can also change your menu color so i’m also gon na make that pink i guess or i need to make that black yeah therefore you can update those and next you’re gon na select your assistance channel so how you can be gotten in touch with via phone email social media chat or kinds and listed below that you can include your consumer assistance e-mail so if somebody is going to be contacting you you can set that email over here and next up you can invite somebody to your team so if you have a group that is working for you if somebody is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsolved tickets past due tickets tickets that are due that are open that are on hold or unassigned tickets below that they’re gon na provide you a graph that reveals you the patterns so if the tickets are selling out better or even worse it’s going to reveal you a great pattern and below that you have your customer satisfaction and you can see the portion of unfavorable responses or positive reactions even neutral responses and the overall actions that you have received on the ideal side you’re gon na have your order of business so something that you require to add to your to-do list you’re gon na add it over here and it’s gon na offer you a great little reminder on your basic dashboard and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply say let’s sort them by their status and now you can see high and urgent ones will be on the top nevertheless the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what type of tickets you wish to see if you wish to see the tickets that are designated to a specific individual or the tickets that are still unassigned you can view them over here you can filter them out based on your requirements and next up below that you have your basic contact and business so you can see those whichever way that you have gotten in touch with people you can see their e-mail addresses uh their business titles their contact number facebook twitter whatever kind of account details that you have about them listed below that you have your solutions tab so your service tab is a general sort of info tab which allows you to view your e-mail marketing your legal requirements

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your service related announcements so if there is something that is type of various you will discover it in your services tab and below the options tab you have your analytics and reports reports are the basic general overview of the number of tickets you might have sold what is the ticket volume trend you can see over here you can get a help desk thorough ticket analysis and you can also see your ticket volume trends so you can Help Center Freshdesk Api

see on the best side you have your today’s ticket inside so how many tickets you may have offered approximately what is the boost or reduce in these sales you can see getting 7 tickets increase the volume by 99 and listed below that you have your general administrative settings your group channels workflow representative productivity assistance operation and your general account settings over here you can view the development or the details of a particular staff member or a group member and below that you can see your various channels of interaction you can also view your workflow and what type of development you have made what milestones that you have actually reached and just how much efficiency each agent has you can see that from over here going back into tickets i’m going to reveal you how you can solve a ticket so over here at the top we have how can i refund my order and over here you can see you can add tags you can put it in a particular category what sort of ticket this is you can alter its status you can set its top priority and you can also set what type of question it is so what kind of concern it is you can likewise assign a specific agent to this query so you can simply add a note generally respond

 

tto this person and now i’m going to simply tell them i will be resolving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to upgrade the status i’m going to add this note now i’m going to respond to the consumer so it’s instantly going to type in hi matt rogers that’s the client name this is jane doe what might be the concern with your product i’m simply going to send that and now i have actually replied to this customer you can also delete your actions within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your emails so if you’re a service that’s running this ticketing service and you have a comparable kind of action you need to provide to each of your consumers again and again you’re going to go into the options tab and over here you can see there is the categories you have basic getting going with us refunds and orders info gifts and discount coupons and truths and questions so in fact in questions you can see over here there is some draft design templates that are currently offered and let’s see the length of time will delivery take that’s a concern that is often asked you can just publish this draft and then go back to ticketing i’m just gon na as a sample simply select this ticket undoubtedly the question is different however i’m just picking this as a sample and now i’m just going to select this as a sample and i’m going to reply to it and you can see when you’re responding to a consumer on the bottom left you can see recommended options and canned forms so you’re going to click on recommended solutions and you can see various short articles that are a pre-written answer to a customer question and you can simply insert that pre-written info into your action and send it without needing to

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retype the exact same sort of responses again and again so this is an extremely simple formula for your representatives to follow so they can easily react to e-mails so another terrific function that freshdesk actually provides is creating groups so if you click groups in the admin section you can develop different groups for different functions so if a ticket and an issue is connected to billing you can assign a group member so over here i’ve designated myself in this group and that individual could specify their function and make them the leader of this type of billing ticket aside from that you can also assign various in the group area you can also assign different tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the client escalations where consumers might have elevated a certain scenario and yeah this is how you can get going with your online ticketing using freshdesk.com i hope you men found this easy to understand and useful and i’ll catch you men in the next video Help Center Freshdesk Api