Help Center Freshdesk Search – effortless omnichannel service

So we are talking about…Help Center Freshdesk Search…you can utilize freshdesk for customer care so let’s start first of all you’re gon na begin your free trial on freshdesk.com and over here you’re gon na put in your information and register for free as quickly as you register you’re gon na begin which will pack your basic dashboard so when you’re starting with freshdesk as you can see on the left side it will establish your account so over here and personalize your assistance desk you can confirm your email and listed below that you can see you can include your language whatever sort of language you desire on your site change the color of your logo design so as you can see i’m gon na go with a pink and listed below that you can likewise alter your menu color so i’m likewise gon na make that pink i guess or i must make that black yeah and so you can upgrade those and next you’re gon na select your assistance channel so how you can be gotten in touch with by means of phone email social networks chat or forms and listed below that you can include your client support email so if someone is going to be contacting you you can set that email over here and next up you can welcome somebody to your group so if you have a group that is working for you if someone is going to be selling the tickets for you you can invite them over here next up over here we have our dashboard our dashboard shows our

 

unsettled tickets overdue tickets tickets that are due that are open that are on hold or unassigned tickets listed below that they’re gon na offer you a graph that shows you the trends so if the tickets are selling out much better or even worse it’s going to show you a nice pattern and below that you have your client complete satisfaction and you can see the portion of unfavorable actions or favorable responses even neutral responses and the overall responses that you have actually gotten on the ideal side you’re gon na have your order of business so something that you need to contribute to your to-do list you’re gon na add it over here and it’s gon na give you a nice little suggestion on your basic control panel and now on the left side we’re gon na carry on to tickets you can sort your tickets over here so let’s simply state let’s sort them by their status and now you can see immediate and high ones will be on the leading however the other ones will be on the bottom now next up on the ideal side you can see over here you can filter out what kind of tickets you want to view if you wish to see the tickets that are assigned to a particular person or the tickets that are still unassigned you can see them over here you can filter them out according to your needs and successive below that you have your basic contact and companies so you can see those whichever manner in which you have called people you can see their email addresses uh their business titles their contact number facebook twitter whatever type of account details that you have about them listed below that you have your options tab so your solution tab is a basic type of info tab which allows you to see your e-mail marketing your legal requirements

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your service associated announcements so if there is something that is sort of various you will find it in your options tab and listed below the solutions tab you have your analytics and reports reports are the standard general summary of the number of tickets you might have offered what is the ticket volume trend you can see over here you can get an aid desk thorough ticket analysis and you can also view your ticket volume trends so you can Help Center Freshdesk Search

see on the best side you have your today’s ticket inside so how many tickets you might have offered or so what is the increase or decrease in these sales you can see getting seven tickets increase the volume by 99 and below that you have your general administrative settings your group channels workflow representative efficiency assistance operation and your basic account settings over here you can view the progress or the information of a specific staff member or a group member and listed below that you can see your various channels of communication you can also view your workflow and what type of progress you have made what milestones that you have actually reached and just how much productivity each agent has you can view that from over here returning into tickets i’m going to reveal you how you can fix a ticket so over here at the top we have how can i refund my order and over here you can see you can include tags you can put it in a particular category what type of ticket this is you can alter its status you can set its priority and you can likewise set what type of query it is so what kind of concern it is you can likewise appoint a particular representative to this query so you can simply add a note essentially reply

 

tto this person and now i’m going to simply tell them i will be solving your ticket your issue now i’m going to set this as a pending ticket and now i’m going to update the status i’m going to add this note now i’m going to respond to the customer so it’s automatically going to type in hi matt rogers that’s the customer name this is jane doe what might be the concern with your product i’m simply going to send out that and now i have actually replied to this consumer you can likewise erase your responses within 10 seconds so if you make a mistake you can delete them within a few seconds and retype your e-mails so if you’re a company that’s running this ticketing service and you have a comparable kind of action you require to provide to each of your clients again and again you’re going to go into the solutions tab and over here you can see there is the classifications you have actually basic getting going with us refunds and orders details presents and discount coupons and realities and questions so in fact in questions you can see over here there is some draft templates that are already readily available and let’s see the length of time will shipment take that’s a question that is typically asked you can just publish this draft and after that return to ticketing i’m just gon na as a sample just choose this ticket obviously the question is various but i’m simply picking this as a sample and now i’m simply going to choose this as a sample and i’m going to respond to it and you can see when you’re responding to a client on the bottom left you can see suggested services and canned kinds so you’re going to click recommended options and you can see different posts that are a pre-written answer to a customer question and you can simply place that pre-written details into your response and send it without having to

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retype the very same kind of answers again and again so this is a very easy formula for your agents to follow so they can quickly respond to e-mails so another terrific feature that freshdesk actually supplies is creating groups so if you click on groups in the admin area you can develop different groups for different purposes so if a ticket and a concern is connected to billing you can designate a group member so over here i’ve assigned myself in this group and that individual could specify their role and make them the leader of this type of billing ticket other than that you can likewise assign different in the group area you can likewise designate various tickets to various groups and once you’ve done that you can even set like hierarchies so who is the billing head and who is the escalation’s head and escalations are the customer escalations where consumers might have elevated a particular scenario and yeah this is how you can begin with your online ticketing utilizing freshdesk.com i hope you people discovered this easy to understand and useful and i’ll capture you guys in the next video Help Center Freshdesk Search